Evolution of information systems and technologies in the hospitality and tourism sector: a historical perspective

Mykola Deputat; Mykhailo Podolian; Vasyl Zhupnyk; Khrystyna Terletska; Pavlo Gorishevskyy

doi:10.31893/multiscience.2024ss0729

Keywords:

tourism

innovations in tourism

information systems

hotel industry

ory of the hotel and restaurant business

Abstract

The article examines the influence of information systems on the growth of the tourism industry. Historically, these technologies have enhanced service in the hotel and restaurant sectors. Tourism is characterised by a high volume of diverse information flows that require constant updating and rapid exchange operations. For instance, the implementation of new technologies involves automating numerous hotel processes, including electronic reservation systems, which can contribute to improving service quality. The text provides data on the use of information technologies and automated management systems in hotels and restaurants in Ukraine and worldwide, highlighting significant prospects in this direction. Additionally, it mentions programs initially developed by Ukrainian companies. When selecting a system, factors such as price and reliability are crucial as many systems share similar functional characteristics. This article outlines the history, development, and widespread adoption of computer reservation systems (CRS). CRS has expanded the range of services and reduced the cost of electronic booking and reservation services. The expansion of tourism activities has occurred in all areas of the industry, including accommodation and entertainment. The research provides information on global reservation systems such as Amadeus, Sabre, Galileo, and Worldspan (Travelport), as well as Ukrainian reservation systems in tourism. The development opportunities of the tourism industry are closely linked to the capabilities of the Internet in modern conditions. Thousands of tour operators, travel agencies, hotels, and airlines operate successfully online, along with ten reservation systems for tourism services. The network provides reliable information support and an additional electronic channel for implementing tourism services.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Deputat, M., Podolian, M., Zhupnyk, V., Terletska, K., & Gorishevskyy, P. (2024). Evolution of information systems and technologies in the hospitality and tourism sector: a historical perspective. Multidisciplinary Science Journal, 6, 2024ss0729. https://doi.org/10.31893/multiscience.2024ss0729

[1] Alan A, L., Michael Hall, C., & Allan M, W. (2004). A Companion to Tourism. In The Wiley Blackwell Companion to Tourism. https://doi.org/10.1002/9781118474648.ch37

[2] Andrejevic, M., & Selwyn, N. (2020). Facial recognition technology in schools: critical questions and concerns. Learning, Media and Technology, 45(2), 115-128.

[3] Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S. & Hofacker, C. (2019). Technological disruptions in services: lessons from tourism and hospitality. Journal of Service Management, 30(4), 484-506.

[4] Fried&Partners. http://www.fried-partner.de

[5] Gardarin, G., F. Sha, and T. D. Ngoc (1999). “XML-based Components for Federating Multiple Heterogeneous Data Sources.” In Proceedings of the 18th International Conference on Conceptual Modeling (ER), LNCS 1728 (pp. 506-19). Paris: Springer.

[6] Gartner Group Inc. (2000). GartnerGroup’s Online Travel Forecast: $30 Billion by 2001. http://gartner12.gartnerweb.com/public/static/aboutgg/pressrel/pr010600.html

[7] Gegana, G. A., Srinaga, F., & Dewi, J. (2021). City Information Modeling as a Tool for Problem Identification and Solution in Urban Spaces Development. Malaysian Journal of Sustainable Environment, 21-40.

[8] Giambona, F., & Grassini, L. (2020). Tourism attractiveness in Italy: Regional empirical evidence using a pairwise comparisons modelling approach. International Journal of Tourism Research, 22(1), 26-41.

[9] Iatsyshyn, A., Iatsyshyn, A., Kovach, V., (...), Radchenko, O., Turevych, A. (2020). Application of open and specialized geoinformation systems for computer modelling studying by students and PhD students. CEUR Workshop Proceedings, 2732, 893-908.

[10] Ismail, T., & Rohman, F. (2019). The Role of Attraction, Accessibility, Amenities, and Acillary on Visitor Satisfaction and Visitor Attitudal Loyalty of Gili Ketapang Beach. Manajemen Teori Dan Terapan, 149-165.

[11] Kuščer, K., Mihalič, T., Pechlaner, H. (2017). Innovation, sustainable tourism and environments in mountain destination development: a comparative analysis of Austria, Slovenia and Switzerland. Journal of Sustainable Tourism, 25(4), 489-504.

[12] Makarenko, I., Vorontsova, A., Sergiienko, L., Hrabchuk, I., Gorodysky, M. (2023). Sustainability-related disclosure rules and financial market indicators: Searching for interconnections in developed and developing countries. Investment Management and Financial InnovationsThis link is disabled., 20(3), 188-199.

[13] Mapjabil, J., Sipatau, J. A., & Rahman, B. (2020). Conceptual Perspective And Potential Of Rural. International Journal of Management and Applied Science, 6(1), 74-77.

[14] Muhammad Soffian, N. S., Mohd Rosli, N., Azman, M. A. A., & Muhamad, A. K. (2021). Development of Tourism Database Management System: Creating ER Model. International Journal of Academic Research in Business and Social Sciences, 11(2), 1307-1314. https://doi.org/10.6007/ijarbss/v11-i2/9206

[15] Naidoo, P., & Ramseook-munhurrun, P. (2011). An Assessment of Visitor Satisfaction with Nature-Based Tourism Attractions. An Assessment of Visitor Satisfaction with Nature-Based Tourism Attractions, 4(1), 87-98.

[16] Rashid, K., Azman, M. A. A., Mohd Arip, M. S., & Mohamad Rodzi, N. S. (2020). Framework To Assess Driver Visibility At Road Junction. Malaysian Journal of Sustainable Environment, 7(1), 1.

[17] Roslizawati, C. A., Hashim, N. A. A. N., & Awang, Z. (2018). Tourism development in rural areas: potentials of appreciative inquiry approach. Journal of Tourism, Hospitality & Culinary Arts, 10(1), 59–75.

[18] Salim, N. A., Rahimi, I., & Imran, H. A. (2022). The Scientific Journal of Cihan University – Sulaimaniya, 7377(6), 68-81.

[19] Schulz, A. (1996). “The Role of Global Computer Reservation Systems in the Travel Industry Today and in the Future.” Newsletter Competence Center Electronic Markets, 6(2). http://www.businessmedia.net/netacademy/publications.nsf/all_pk/77

[20] Shi, M., Xu, L., & Chen, X. (2020). A Novel Facial Expression Intelligent Recognition Method Using Improved Convolutional Neural Network. IEEE Access, 8, 57606-57614.

[21] Tarmiji, M., Nohasimah, I., & Azizan, M. (2016). Theoretical and Empirical Researches in Urban Management of Weeb Bassed Tourism Decision. Theoretical and Emperical Researches in Urban Management, 64-75.

[22] Wang, A., Mei, S., & Ying, T. X. (2021). A GIS-based Mobile Application to Improve Tourism Experience: A Case Study of Terengganu.

[23] Wilson, S., Fesenmaier, D. R., Fesenmaier, J., & Van Es, J. C. (2001). Factors for success in rural tourism development. Journal of Travel Research, 40(2), 132-138.

Abstract

References

How to cite