Keywords:
public administration bodies
gender equality
public services

  • Abstract

    The article analyzes trends in the provision of public services in Ukraine and the world. The system of providing services, the mechanisms of their public management are analyzed, and the theoretical and practical research base is formed. The priorities of the population in obtaining public services have been determined. the purpose of the article is to search for effective public management mechanisms aimed at ensuring the appropriate level of public service provision regardless of social status, age, race, or gender. The role of various branches of government in ensuring the quality of public services is determined. The article presents the results of a sociological survey, which made it possible to determine the priorities of the provision of public services and assess the quality of their provision. The correspondence of these indicators was formed and their interrelationships were determined. An analysis of the role of the judicial system as one of the branches of government in the provision of public services was carried out. For this purpose, a section of the statistics of executive proceedings, which were related to the provision of public services, was made. The dynamics are given for the years 2015-2022, which made it possible to analyze changes in such indicators and determine cause-and-effect relationships. The world experience in the system of public management of the provision of public services is analyzed. In particular, the dependence of the level of economic development of the state and the level of provision of public services is determined. Problems in the provision of services related to a person's social status and gender problems have been identified. The result of the study is the development of recommendations for improving the system of providing public services considering the problems identified during the analysis in the article. Ensuring equal access to public services for all citizens can be a complex issue that needs to be addressed considering social, economic, and cultural factors, as well as gender equality.

  • References

    1. Bakhov, I., Opolska, N., Bogus, M., Anishchenko, V., Biryukova, Y. (2021). Emergency distance education in the conditions of COVID-19 pandemic: Experience of Ukrainian universities. Education Sciences, 11(7), 364.
    2. Bartosova, V., Drobyazko, S., Bielialov, T., Nechyporuk, L., Dzhyhora, O. (2023). Company strategic change management in the open innovation system. Journal of Open Innovation: Technology, Market, and Complexity. 9(2), 100087.
    3. Bondarenko, S., Bratko, A., Antonov, V., Kolisnichenko, R., Hubanov, O., & Mysyk, A. (2022). Improving the state system of strategic planning of national security in the context of informatization of society. Journal of Information Technology Management, 14, 1-24. https://doi.org/10.22059/jitm.2022.88861
    4. Bruschetta, S. (2022). Good practices in Italian therapeutic communities. Outcomes 2020 of quality accreditation program “Visiting DTC Project”. Therapeutic Communities: The International Journal of Therapeutic Communities, 43(1), 25-50. https://doi.org/10.1108/TC-07-2021-0013
    5. Costanza, F. (2022). Covid-related educational policies in action: a system dynamics view. International Journal of Public Sector Management, 35(4), 480-512. https://doi.org/10.1108/IJPSM-07-2021-0187
    6. Drobyazko, S., Bondarevska, O., Klymenko, D., Pletenetska, S., Pylypenko, O. (2019). Model for forming of optimal credit portfolio of commercial bank. Journal of Management Information and Decision Sciences, 22(4), pp. 501–506, 501.
    7. Fleischman, D., Sotiriadou, P., Mulcahy, R., Kean, B. &Cury, R. L. (2022). The impact of “capitalization” social support services on student-athlete well-being. Journal of Services Marketing, 36(6), 813-830. https://doi.org/10.1108/JSM-12-2020-0520
    8. Hagos, A. K., Withall, A., Ginnivan, N. A., Snoyman, P. & Butler, T. (2022). Barriers and enablers to health and social services for older prisoners transitioning to community. International Journal of Prisoner Health, 18(2), 124-137. https://doi.org/10.1108/IJPH-08-2021-0088
    9. Haile, Y. & Min, H. (2022). Success factors for renewable energy businesses in emerging economies. Management Research Review. https://doi.org/10.1108/MRR-02-2021-0119
    10. Klochan, V., Piliaiev, I., Sydorenko, T., Khomutenko, V., Solomko, A., & Tkachuk, A. (2021). Digital platforms as a tool for the transformation of strategic consulting in public administration. Journal of Information Technology Management, 13, 42-61. https://doi.org/10.22059/JITM.2021.80736
    11. Klymchuk, V., Vysotska, K. & Gorbunova, V. V. (2022). Decentralisation and community stakeholders’ engagement for better mental health services development in the conflict-affected regions of Ukraine. Journal of Public Mental Health, 21(4), 288-302. https://doi.org/10.1108/JPMH-06-2022-0054
    12. Kostiukevych, R., Mishchuk, H., Zhidebekkyzy, A., Nakonieczny, J., Akimov, O. (2020). The impact of European integration processes on the investment potential and institutional maturity of rural communities. Economics and Sociology, 13(3), 46-63.
    13. Makarenko, I., Vorontsova, A., Sergiienko, L., Hrabchuk, I., Gorodysky, M. (2023). Sustainability-related disclosure rules and financial market indicators: Searching for interconnections in developed and developing countries. Investment Management and Financial InnovationsThis link is disabled, 20(3), 188–199.
    14. Reid, P. H. & Mesjar, L. (2023). “Bloody amazing really”: voices from Scotland’s public libraries in lockdown. Journal of Documentation, 79(2), 301-319. https://doi.org/10.1108/JD-03-2022-0067
    15. Sena, V. (2020). Google avança sobre educação e lança cursos que podem substituir diplomas. Revista EXAME. https://exame.com/tecnologia/google-avanca-sobre-educacao-e-lanca-cursos-que-podem-substituir-diplomas/
    16. Svirko, S., Hordiienko, L., Trosteniuk, T., Rudnychenko, S., Cherchata, A. (2021). Management accounting in state institutions of higher education as an element of the implementation mechanism of the sustainable development goals of Ukraine. Accounting, 7(6), 1425–1434.
    17. Vandeventer, J. S., Lloveras, J. & Warnaby, G. (2023). Towards ecological place management in UK housing associations: organising tomorrow’s places. Journal of Place Management and Development, 16(1), 105-124. https://doi.org/10.1108/JPMD-11-2021-0113
    18. Wang, Y.-F., Lee, Y.-H. & Lu, J.-Y. (2022). Community long-term care services in Taiwan: a qualitative study based on provider’s perspectives. Working with Older People. https://doi.org/10.1108/WWOP-04-2022-0017
    19. Wyatt, S., Miller, R., Spilsbury, P. & Mohammed, M. A. (2022). The impact of structural changes to community nursing services on the rate of emergency hospital use of older people: a longitudinal ecological study of based on 140 primary care trusts in England. Journal of Integrated Care, 30(5), 57-68. https://doi.org/10.1108/JICA-09-2020-0056
    20. Yoon, C., Kim, M., Park, J. & Lee, J. (2022). A case study on a flexible floor plan design for South Korean apartments using two types of margins. Open House International, 47(2), 207-217. https://doi.org/10.1108/OHI-10-2021-0227
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Copyright (c) 2024 Malque Publishing

How to cite

Kalnysh, Y., Kuprii, T., Kharytonov, O., Krusian, R., & Kotsur, R. (2024). Human-centric paradigm as a fundamental principle of the public administration system. Multidisciplinary Science Journal, 6, 2024ss0701. https://doi.org/10.31893/multiscience.2024ss0701
Crossref
Scopus
Google Scholar
Europe PMC
  • Article viewed - 651
  • PDF downloaded - 303