• Abstract

    This study presents a comprehensive digital marketing framework based on a bibliometric analysis of 950 articles from the SCOPUS database, exploring the relationship between digital marketing capabilities, strategies, innovation, and firm performance. The proposed framework identifies Digital Marketing Capabilities (DMC) such as Digital Infrastructure (DgI), Data Analytics Competence (DAC), Channel Management Competence (CMC), Market Sensing Capability (MSC), Customer Orientation (CuO), and Competitor Orientation (CoO) as foundational elements for businesses to compete in the digital marketplace. Furthermore, Digital Marketing Strategies (DMS), including Personalisation Strategies (PeS), Data-Driven Decision-Making (DDM), Performance Measurement and Optimisation (PMO), Risk Management (RiM), and Partnerships and Networking (PaN), contribute to firm performance by helping businesses engage effectively across digital platforms. Lastly, Innovation, driven by the Adoption of New Technologies (ANT), Innovative Content Creation (ICC), and Customer Engagement Innovations (CEI), enhances continuous improvement, ensuring businesses remain agile in evolving markets.

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Sharafuddin, M. A., & Janarthanam, S. (2025). A bibliometric and conceptual analysis of digital marketing: Capabilities, strategies, innovation, and firm performance. Multidisciplinary Reviews, 8(8), 2025252. https://doi.org/10.31893/multirev.2025252
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