Search Results for service quality
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Tourists’ satisfaction on cultural heritage tourism quality: An empirical study Hanoi, Vietnam
Le Thi Thanh Huyen,
Luu Huu Van,
Nguyen The Vinh,
Chu Trong Tri.
| Based on the additional Functioning Tourism System (FTS) model of Gunn (Gunn, 1988; Gunn & Var, 2002; Herrin, 2015; Huyen, 2020), the concepts of service quality and tourist satisfaction,...
Published in 16 May 2024
Assessment of service quality and farmers’ satisfaction of extension and advisory services received from agro-input dealers during COVID-19 in India
V. Mathuabirami,
C. Karthikeyan,
J. Paul Mansingh,
Atsu F. Y. Ihou,
Nirmala Devi Malliah,
et al.
| During the COVID-19 pandemic, agro-input dealers assumed a vital dual role by supplying essential agro-inputs and providing critical technical advisory services to farmers. The pandemic...
Published in 21 October 2024
The Influence of Co-branding, Service Quality, Lifestyle, and Brand Image to Customer's Loyalty: A Survey of Global Coffee Brand in Indonesia
Feby Cintia Sahabu,
Muhammad Aras,
Monika Ancilia Arif,
Carissa Arabella,
La Mani.
| The coffee shop industry in Indonesia is growing rapidly, characterized by more new entrants and increased competition. This study analyzes the effect of co-branding,...
Published in 31 March 2025
Enhancing patient safety: The impact of nursing work life quality on nurse performance in hospital inpatient wards
Lidya Maryani,
Herwinda Sinaga,
Juliyanti,
Ria Angelina Marbun,
Sontina Saragih.
| Lower performance of nurses is capable of hindering the achievement of organizational goals. The health work carried out by nurses individually and in groups should be...
Published in 28 April 2025
Key factors influencing the use of electronic procurement catalog for SMEs In Indonesia through the UMEGA Model
Nia Budi Puspitasari,
Kryptovand Ade Aditya,
Zainal Fanani Rosyada.
| A specific example of technological advancement in government procurement of goods and services is the use of the government electronic procurement catalog. This study aims to examine the...
Published in 02 January 2025
Boosting repurchase rates in B2C e-commerce: the role of customer satisfaction and relationship factors
Restu Pambudi,
Alfatih Sikki Manggabarani,
Yudi Nur Supriadi,
Iwan Kresna Setiadi.
| This study examines the impact of critical factors on customer behavior in the B2C e-commerce sector, particularly focusing on e-customer satisfaction, electronic word-of-mouth (e-WOM),...
Published in 30 September 2024
Exploring the product attributes of butterscotch sauce made from palm syrup by Kano model
Nanoln Dangsungwal,
Noppawut Chamnanwad,
Wiritpat Muangburee,
Supuksorn Masavang,
Intheema Hiran-Akkharawong,
et al.
| This study revealed key insight into the consumption behavior and product attributes of sauces, specifically regarding butterscotch sauce made from palm syrup, using the Kano model. The sample...
Published in 13 September 2024
The implementation of lean management in reducing waste in the emergency department
Rani Meidawati,
Merita Arini.
| Emergency Department (ED) is the frontliner unit of the hospital which becomes the entry door for emergency patients who need quick and efficient treatment. Prolonged doctor’s response time...
Published in 05 February 2024
Human-centric paradigm as a fundamental principle of the public administration system
Yurii Kalnysh,
Tetiana Kuprii,
Oleksii Kharytonov,
Roman Krusian,
Roman Kotsur.
| The article analyzes trends in the provision of public services in Ukraine and the world. The system of providing services, the mechanisms of their public management are analyzed, and the...
Published in 07 May 2024
Customer satisfaction and loyalty in the digital era: a survey on a leading travel startup application in Indonesia
Carissa Arabella,
La Mani,
Feby Cintia Sahabu,
Muhammad Aras.
| In an increasingly competitive market, this study investigates how emerging travel companies in Indonesia can enhance customer satisfaction and loyalty. The research...
Published in 21 March 2025
The impact of LPIs’ indicators on the global logistics performance index: Global perspective
Hossam Sharawi,
Lamya Alsaadi,
Mohammed Alsagri.
| This study investigates the impact of Logistics Performance Index (LPI) indicators on the overall LPI score through comprehensive statistical analyses, including regression and factor analysis,...
Published in 15 January 2025
Patient satisfaction with nursing care and information received from nurses
Samir Lleshi,
Besim Mustafa.
| The satisfaction of patients receiving medical services has been found to depend on the type of hospital, with this correlative dimension influenced by various other factors impacting the...
Published in 13 July 2024
Analysis of the relationship between therapeutic communication and patient satisfaction in dental health services
Erdianto Setya Wardhana,
Hayyu Failasufa,
Budi Suhartono,
Sandy Christiono,
Islamy Rahma Hutami.
| Patient satisfaction is a crucial indicator of success in dental care services, as satisfied patients are more likely to return for follow-up treatments and recommend services to others. One of...
Published in 28 October 2024
Evolution of information systems and technologies in the hospitality and tourism sector: a historical perspective
Mykola Deputat,
Mykhailo Podolian,
Vasyl Zhupnyk,
Khrystyna Terletska,
Pavlo Gorishevskyy.
| The article examines the influence of information systems on the growth of the tourism industry. Historically, these technologies have enhanced service in the hotel and restaurant sectors....
Published in 07 May 2024
Leveraging AI for business intelligence: A pathway to improved organizational performance in Morocco’s manufacturing sector
Sara Mantouzi,
Saïd Youssef,
Abderazzak El Mouatassim,
Yassine Ourahou,
Hanane Jafi,
et al.
| In today’s business intelligence landscape, the integration of artificial intelligence (AI) has become a transformative catalyst, providing real-time insights and decision-making capabilities...
Published in 10 March 2025
Assimilation of advanced manufacturing technologies in small and medium sized enterprises: an empirical analysis
Dattatraya V Bhise,
Sumant A. Choudhari,
Manoj Kumbhalkar,
Mhalsakant M. Sardeshmukh Sardeshmukh.
| Small and medium-sized businesses are embarking on an ambitious journey of adopting advanced manufacturing technologies due to increased competition and the desire to remain competitive (AMTs)....
Published in 26 May 2023
The use of multi-agent systems in an automated restoration process for power distribution networks
Shambhu Bhardwaja,
Bhuvana Bhuvana,
Davendra Kumar Doda.
| The capacity of future smart grids to automatically detect problems, isolate them, and restore service is a key feature. Traditional mathematical programming techniques and heuristic approaches...
Published in 10 August 2023
Exploring Teapot Consumer Dynamics: The Impact of Satisfaction, Affective Reactions, and Brand Credibility
Zeqin Lin,
Shahriman Zainal Abidin.
| This paper explores the impact of consumer behavior and product design on the willingness to repurchase tea sets. As the Chinese economic model increasingly relies on consumption driven, tea...
Published in 23 December 2024
Linguistic aspects of language culture: study of norms, standards and variations in speech communication
Svitlana Hlazova,
Nataliia Akulshyna,
Nataliia Shkvorchenko,
Viktoriia Hromovenko,
Olha Orenchak.
| The article examines the linguistic aspects of a language culture. It describes the study of norms, standards and variations in speech communication. The relevance of this study originates from...
Published in 21 January 2024