Search Results for customer satisfaction
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Customer satisfaction and loyalty in the digital era: a survey on a leading travel startup application in Indonesia
Carissa Arabella,
La Mani,
Feby Cintia Sahabu,
Muhammad Aras.
| In an increasingly competitive market, this study investigates how emerging travel companies in Indonesia can enhance customer satisfaction and loyalty. The research...
Published in 21 March 2025
The Influence of Co-branding, Service Quality, Lifestyle, and Brand Image to Customer's Loyalty: A Survey of Global Coffee Brand in Indonesia
Feby Cintia Sahabu,
Muhammad Aras,
Monika Ancilia Arif,
Carissa Arabella,
La Mani.
| The coffee shop industry in Indonesia is growing rapidly, characterized by more new entrants and increased competition. This study analyzes the effect of co-branding,...
Published in 31 March 2025
Roles of customer and employee satisfaction on corporate performance: An empirical investigation
Mohit Rastogi,
Satyajeet Nanda,
Vinod Kumar.
| Employee satisfaction must be improved since it is essential to any organization's ability to succeed financially. This research aims to investigate the link between customer satisfaction and...
Published in 29 August 2023
Boosting repurchase rates in B2C e-commerce: the role of customer satisfaction and relationship factors
Restu Pambudi,
Alfatih Sikki Manggabarani,
Yudi Nur Supriadi,
Iwan Kresna Setiadi.
| This study examines the impact of critical factors on customer behavior in the B2C e-commerce sector, particularly focusing on e-customer satisfaction, electronic word-of-mouth (e-WOM),...
Published in 30 September 2024
The Influence of Mobile Banking Services on Customer Satisfaction in Private Banks: A Technological Moderation Perspective
Kavya Pattem,
Srinivas Dharmula.
| Customer satisfaction plays a significant role in the effectiveness of private banking services. This study investigates the impact of mobile banking service utilization costs, security, and...
Published in 27 February 2025
Assessment of service quality and farmers’ satisfaction of extension and advisory services received from agro-input dealers during COVID-19 in India
V. Mathuabirami,
C. Karthikeyan,
J. Paul Mansingh,
Atsu F. Y. Ihou,
Nirmala Devi Malliah,
et al.
| During the COVID-19 pandemic, agro-input dealers assumed a vital dual role by supplying essential agro-inputs and providing critical technical advisory services to farmers. The pandemic...
Published in 21 October 2024
Exploring the product attributes of butterscotch sauce made from palm syrup by Kano model
Nanoln Dangsungwal,
Noppawut Chamnanwad,
Wiritpat Muangburee,
Supuksorn Masavang,
Intheema Hiran-Akkharawong,
et al.
| This study revealed key insight into the consumption behavior and product attributes of sauces, specifically regarding butterscotch sauce made from palm syrup, using the Kano model. The sample...
Published in 13 September 2024
Leveraging AI for business intelligence: A pathway to improved organizational performance in Morocco’s manufacturing sector
Sara Mantouzi,
Saïd Youssef,
Abderazzak El Mouatassim,
Yassine Ourahou,
Hanane Jafi,
et al.
| In today’s business intelligence landscape, the integration of artificial intelligence (AI) has become a transformative catalyst, providing real-time insights and decision-making capabilities...
Published in 10 March 2025
Improving feedback analysis: Deep learning approach to college customer satisfaction assessments
Priyank Singhal,
Bulbul Chaudhary,
Vikas Singh.
| Establishing consumers' views via text-based feedback in a questionnaire is crucial for organizations, include education, since it gives a summary of significant areas that help administrators...
Published in 18 August 2023
Online food delivery, the new normal: A systematic study of determinants of consumer buying behavior
Janmejay Shukla,
Aarti Deshpande.
| The demand for online food delivery (OFD) services surged in recent years due to the growing trend of busy lifestyles and convenience-oriented behavior. The study aimed to explore the key...
Published in 08 July 2024
Does disruptive technology and AI (Artificial Intelligence) influence logistics management?
Indradevi Ramasamy,
Sathya Natarajan,
Vinod Kumar P. Sathyamoorthy.
| Disruptive technologies like AI, automation, and IoT are transforming logistics and distribution management, driving efficiency, cost savings, and improved customer experiences. This empirical...
Published in 15 June 2024
Game on: Exploring the impact of gamified features on travel app continuance intention
Navjit Kaur,
Mohit Jamwal,
Pritpal Singh,
Avinash Rana.
| Despite an increase in the inclusion of gamified features backed by new age technologies in travel mobile applications by firms, there is a scarcity of literature examining their role in...
Published in 16 July 2024
Automated defect detection in perfume bottle packaging using machine vision approach for improved quality control
Ahmad Najmuddeen Ismail,
Nur Aidawaty Rafan,
Nor Affendy Norizan.
| In the cosmetic industry, the quality of perfume bottle packaging was essential for both aesthetic appeal and functionality, as plastic bottles were susceptible to defects that could compromise...
Published in 25 February 2025