The impact of stress on IT employees' health and its consequential effects on productivity

S. Sakthi Kamal Nathan; R. Karthi

doi:10.31893/multiscience.2024ss0516

Keywords:

Abstract

The IT industry is one of the most lucrative industries which motivates hundreds of employees to join the industry for future success every year. With digital technologies dictating every aspect of our lives, the IT sector is only going to grow and create immense opportunities for employees in the field. However, working in the IT industry is quite a daunting task due to the highly demanding job environment and fierce competition at all levels. This further leads to employees being subjected to stress while working at various positions in the industry and this in turn has an impact on their health and productivity. Hence, the aim of this research is to explore the impact that stress has on the health of IT employees along with its effects on improvement. Secondary sources of information have been collected in the process to provide a detailed idea of this area of research. It has been found had stress impacts employees at all levels- physical, mental and behavioral. The level of stress has a direct impact on the performance of the employees and in turn, affects the overall productivity of the organization. It becomes important for the industry to take appropriate steps to manage stress and improve productivity in the process. Hence, all of these aspects have been discussed in detail in the below article.
References
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Nathan, S. S. K., & Karthi, R. (2024). The impact of stress on IT employees’ health and its consequential effects on productivity. Multidisciplinary Science Journal, 6, 2024ss0516. https://doi.org/10.31893/multiscience.2024ss0516

[1] Adisa, T. A., Ogbonnaya, C., & Adekoya, O. D. (2023). Remote working and employee engagement: a qualitative study of British workers during the pandemic. Information Technology & People, 36(5), 1835-1850.

[2] Ajayi, S. (2018). Effect of stress on employee performance and job satisfaction: A case study of Nigerian banking industry. Available at SSRN 3160620.

[3] American Psychological Association (2023). How stress affects your health. Available at: https://www.apa.org/topics/stress/health [Accessed on 20th October 2023]

[4] Bhanu, M. V. V., & Babu, S. P. (2018). Impact of work environment and job stress towards job satisfaction. IOSR Journal of Business and Management (IOSR-JBM), 20(2), 01-07.

[5] Boyer-Davis, S. (2018). The relationship between technology stress and leadership style: An empirical investigation. Journal of Business and Educational Leadership, 8(1), 48-65.

[6] Cenkci, A. T. (2018). Leader power, conflict handling styles, and subordinate compliance: A study on information technology professionals in Turkey. International Journal of Management and Economics, 54(1), 18-35.

[7] Chen, B., Wang, L., Li, B., & Liu, W. (2022). Work stress, mental health, and employee performance. Frontiers in Psychology, 13, 1006580.

[8] Coldwell, D. A. (2019). Negative influences of the 4th industrial revolution on the workplace: Towards a theoretical model of entropic citizen behavior in toxic organizations. International journal of environmental research and public health, 16(15), 2670.

[9] Daniel, C. O. (2019). Effects of job stress on employee’s performance. International Journal of Business, Management and Social Research, 6(2), 375-382.

[10] Diamantidis, A. D., & Chatzoglou, P. (2018). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171-193.

[11] El Kadiri, S., Grabot, B., Thoben, K. D., Hribernik, K., Emmanouilidis, C., Von Cieminski, G., &Kiritsis, D. (2016). Current trends on ICT technologies for enterprise information systems. Computers in Industry, 79, 14-33.

[12] Forbes (2021). Help Your Employees Manage Stress With These 10 Tips. Available at: https://www.forbes.com/sites/forbesbusinesscouncil/2021/09/09/help-your-employees-manage-stress-with-these-10-tips/?sh=56f32a087622 [Accessed on 20th October 2023]

[13] Forbes (2023). Why Employers Need To Care About Every Aspect Of Employees' Health. Available at: https://www.forbes.com/sites/forbeshumanresourcescouncil/2023/07/11/why-employers-need-to-care-about-every-aspect-of-employees-health/?sh=5dbe9c7b2ee9 [Accessed on 20th October 2023]

[14] Franken, E., Bentley, T., Shafaei, A., Farr-Wharton, B., Onnis, L. A., & Omari, M. (2021). Forced flexibility and remote working: Opportunities and challenges in the new normal. Journal of Management & Organization, 27(6), 1131-1149.

[15] Hamouche, S. (2020). COVID-19 and employees’ mental health: stressors, moderators and agenda for organizational actions. Emerald Open Research, 2.

[16] Harris, K. J., Harris, R. B., Valle, M., Carlson, J., Carlson, D. S., Zivnuska, S., & Wiley, B. (2022). Technostress and the entitled employee: Impacts on work and family. Information Technology & People, 35(3), 1073-1095.

[17] Hytry, G., (2022). IT’s Stressful. Ask DevOps, They’ll Know: Stress in the IT Sector [2022 Survey]. Retrieved from: https://spacelift.io/blog/are-it-jobs-stressful

[18] Jaggaiah, T., & Balaji, T. (2021). A Study On Stress And Its Management In Information Technology Industry In India. Ilkogretim Online, 20(1), 5785-5798.

[19] Janssen, M., Heerkens, Y., Kuijer, W., Van Der Heijden, B., & Engels, J. (2018). Effects of Mindfulness-Based Stress Reduction on employees’ mental health: A systematic review. PloS one, 13(1), e0191332.

[20] Kamaraj, J. A. (2018). Impact of Job Stress on Employees’ Performance in Information Technology (It) Sector at Chennai. MIM INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH, 17.

[21] Lukić, J. M., & Lazarević, S. L. (2018). Sources of workplace stress in service sector organisations. Facta Universitatis, Series: Economics and Organization, 217-229.

[22] Marchiori, D. M., Mainardes, E. W., & Rodrigues, R. G. (2019). Do individual characteristics influence the types of technostress reported by workers?. International Journal of Human–Computer Interaction, 35(3), 218-230.

[23] Molino, M., Ingusci, E., Signore, F., Manuti, A., Giancaspro, M. L., Russo, V., ... & Cortese, C. G. (2020). Wellbeing costs of technology use during Covid-19 remote working: An investigation using the Italian translation of the technostress creators scale. Sustainability, 12(15), 5911.

[24] Morrison, J., Chigona, W., & Malanga, D. F. (2019). Factors that influence information technology workers' intention to telework: a South African perspective. In Proceedings of the South African Institute of Computer Scientists and Information Technologists 2019 (pp. 1-10).

[25] Naidoo, R. (2018). Role stress and turnover intentions among information technology personnel in South Africa: The role of supervisor support. SA Journal of Human Resource Management, 16(1), 1-10.

[26] Padma, V., Anand, N. N., Gurukul, S. S., Javid, S. S. M., Prasad, A., & Arun, S. (2015). Health problems and stress in Information Technology and Business Process Outsourcing employees. Journal of pharmacy & bioallied sciences, 7(Suppl 1), S9.

[27] Prasad, K. D. V., Vaidya, R. W., & Mangipudi, M. R. (2020). Effect of occupational stress and remote working on psychological well-being of employees: An empirical analysis during covid-19 pandemic concerning information technology industry in hyderabad. Indian Journal of Commerce and Management Studies, 11(2), 1-13.

[28] Prathyusha, B. (2019). Occupational stress among information technology professionals in India: A systematic review of literature. International Journal of Scientific Research in Computer Science Applications and Management Studies, 8(1), 1-7.

[29] Román, S., Rodríguez, R., & Jaramillo, J. F. (2018). Are mobile devices a blessing or a curse? Effects of mobile technology use on salesperson role stress and job satisfaction. Journal of Business & Industrial Marketing, 33(5), 651-664.

[30] Salkin, C., Oner, M., Ustundag, A., & Cevikcan, E. (2018). A conceptual framework for Industry 4.0. Industry 4.0: managing the digital transformation, 3-23.

[31] Statista, (2023). Global information technology industry forecast 2019-2022, by region Retrieved from: https://www.statista.com/statistics/507365/worldwide-information-technology-industry-by-region/

[32] Trivedi, A., & Jodhana, L. S. (2019). Corporate Stress: A Closemouthed Slayer Of Employee Health & Productivity In Information Technology Sector. Think India Journal, 22(35), 1989-1999.

[33] Yunita, P. I., & Saputra, I. G. N. W. H. (2019). Millennial generation in accepting mutations: Impact on work stress and employee performance. International journal of social sciences and humanities, 3(1), 102-114.

[34] Zito, M., Ingusci, E., Cortese, C. G., Giancaspro, M. L., Manuti, A., Molino, M., ... & Russo, V. (2021). Does the end justify the means? The role of organizational communication among work-from-home employees during the COVID-19 pandemic. International Journal of Environmental Research and Public Health, 18(8), 3933.

Abstract

References

How to cite