Keywords:
corporate social responsibility (CSR)
organizational performance
CSR initiatives
corporation image

  • Abstract

    Corporate social responsibility (CSR) is a crucial element of business strategy that influences how companies are perceived both internally and externally. Its impact on an organizational performance and long-term feasibility extends beyond financial results to include factors such as customer loyalty, employee morale, and brand equity. Research examines the relationship between CSR practices and significant business outcomes, particularly focus on the significance of CSR initiatives in generating organizational success. Research identifies various aspects of CSR, including environmental stewardship, community engagement, sustainability practices, as well as social responsibility, and aims to determine how these practices impact the material and immaterial aspects of organizational performance. To test the connections between CSR initiatives, corporate image, and organizational performance, the research uses 320 valid responses through a primary survey and multiple regression, correlation, and mediation analysis. The findings indicate that a strong positive correlation between corporate image, organizational performance, and CSR initiatives. Particularly, Corporate image is significantly impacted by CSR practices, and improves overall organizational performance. The results also indicate that companies with well-developed CSR initiatives are tend to achieve more customer loyalty, improved financial outcomes, higher employee commitment, and a stronger brand positioning.  Moreover, the research demonstrates that corporate image mediates the relationship between CSR and organizational outcomes, suggesting that CSR not only enhances a company's reputation but also generates tangible business benefits. These findings highlight that a dedication to social responsibility can provide company with a competitive edge in the marketplace and emphasize the importance of integrating CSR into business strategy. In conclusion, CSR serves a significant driver of long-term organizational success, beneficial to the business and its stakeholders, and a crucial component of sustainable business practices.

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How to cite

Kumar, R. N., Kumar, A., Bhushan, B., Das, K., Bagga, S., & Sargam, S. (2025). Investigating the impact of corporate social responsibility on organizational success and performance. Multidisciplinary Science Journal, 7, 2025ss0217. https://doi.org/10.31893/multiscience.2025ss0217
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