Keywords:
Employee Performance
Employee Well-Being
Compulsory Citizenship Behaviour
Extra-role Behaviour
Abusive Supervision

  • Abstract

    The description, classification, and effects of compulsory citizenship behaviour (CCB) on employees in organisations are the primary subjects of this paper. The literature characterizes compulsory citizenship behaviours (CCB) as actions beyond the scope of an employee's job description, thereby compelling them to perform extra duties. The nine CCB categories that are prevalent at work places are task-related, social-related, performance-orientated, supportive, role-based, normative, compliance-based, ethical, and strategic. A critical factor in the determination of CCB is organisational culture, leadership styles and also the influence of social support and culture on it as per the findings of this research which are derived from a systematic review of CCB-related literature within databases Scopus and Web of Science.

    Results indicate that CCB enhances workplace performance while at the same time fostering organisational commitment but at a price that includes challenges related to work-life balance, stress, burnout, and job strain. To deepen understanding of the CCB process, this study offers an elaborate literature review that cuts across different theoretical perspectives; among them are the Job Demands-Resources Model and Social Exchange Theory. Some of the cross-cultural applications needed in research to mitigate the antagonistic effects of CCB are highlighted by the study. The study also pinpoints interventions aimed at building emotional resilience and professional support to counteract CCB's adverse effects. Furthermore, it discusses how performance can be improved without harming employee wellbeing; thus, a healthier workplace can be created. The paper further outlines some of the avenues available for researchers in future studies.

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Choudhary, S., & Chitranshi, J. (2025). Compelled to contribute: The unseen pressure behind extra-role behaviours. Multidisciplinary Reviews, (| Accepted Articles). Retrieved from https://malque.pub/ojs/index.php/mr/article/view/8468
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