The impact of job satisfaction on administrative creativity in the Yemeni telecommunications sector

Mohammed Al-Mutaa; Abduluziz Almekhlafi

doi:10.31893/multirev.2026203

Keywords:

Abstract

This study aimed to analyze the impact of job satisfaction on administrative creativity in the Yemeni telecommunications sector. The researchers employed the descriptive-analytical method and used a questionnaire as a tool for collecting field data. The study population comprised 4,266 individuals, and a stratified random sample of 352 participants was selected. The results indicated that the level of job satisfaction in the Yemeni telecommunications sector, from the employees' perspective, was moderate, with a mean score of 4.34, a standard deviation of 0.88, and a percentage of 62%. Conversely, the level of administrative creativity was high, with a mean score of 4.83, a standard deviation of 0.71, and a percentage of 69%. Furthermore, the findings revealed a statistically significant effect at the level of (α≤0.05) of job satisfaction and its various dimensions (relationships with colleagues and supervisors, satisfaction with wages, work environment, and health insurance) on administrative creativity.
References
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2. Ababsa, N. (2021). The impact of administrative empowerment on achieving job satisfaction (Unpublished master's thesis). University of Larbi Ben M'hidi, Oum El Bouaghi, Algeria.
3. Abdulhaleem, L., & Nasser, D. (2019). The role of administrative empowerment in employee creativity: A case study at the Algerian Telecommunications Trade Organization, Biskra Branch. Journal of Human Economics, 10(3), 902–999. https://doi.org/10.35658/1445-010-003-014
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6. Al-Humaid, M. A., & Al-Hamdani, R. M. (2020). Administrative creativity skills among academic leaders at Sana’a University. Journal of Al-Baydha University, 2(1), 1–23. https://doi.org/10.56807/buj.v2i1.40
7. Al-Mubaraki, N. B. M., & Al-Dhayabi, Y. B. H. (2022). The level of job satisfaction among teachers of students with intellectual disabilities and its relationship to some variables in Jeddah. Journal of the Faculty of Education, Tanta University, 88(4), 301–362. https://doi.org/10.21608/MKMGT.2022.156790.1323
8. Al-Salmi, K. A., Haddad, M. A., & Bukhari, M. A. (2022). The impact of the internal work environment on administrative creativity: An empirical study on a sample of academics at King Abdulaziz University in Jeddah. Arab Journal of Literature and Human Studies, 6(23), 221–250. https://doi.org/10.21608/ajahs.2022.248854
9. Al-Sheikh, A. A., & Abu Nasib, A. J. (2017). The impact of job satisfaction on employees’ creative behavior in commercial banks. Journal of Human Development and Education for Specialized Research, 3(2), 1–22. https://tinyurl.com/yd2dkvdt
10. Ben Rejem, I. (2022). Administrative empowerment and its relationship to administrative creativity among employees of youth and sports directorates. Journal of Sports Creativity, 13(1), 285–305. https://doi.org/10.47337/1787-013-001-014
11. Dekkiche, R. (2021). Administrative innovation among middle school principals and its relationship to job satisfaction among middle school teachers: A field study in some schools of the city of Sigous (Unpublished master's thesis). Larbi Ben M’hidi University, Oum El Bouaghi, Algeria.
12. Farraj, M. (2022). Measuring the impact of leadership behavior on job satisfaction in the Algerian economic institution: A case study (Unpublished master’s thesis). Ibn Khaldoun University – Tiaret, Tiaret, Algeria.
13. Güven, Y., Akay, D., & Öcal, S. (2021). An investigation of the relationship between preschool teachers’ individual and administrative creativity and job satisfaction. Education Quarterly Reviews, 4(2), 329–338. https://doi.org/10.31014/aior.1993.04.02.283
14. Ismail, M. I. H. (2014). The impact of the work environment on administrative creativity: A case study of Sudan University of Science and Technology (Unpublished master’s thesis). Sudan University of Science and Technology, Khartoum, Sudan.
15. Khasha'i, I. (2021). The impact of the work environment on administrative creativity: Case study of Qadila Mineral Water Company – Jemoura, Biskra (Unpublished master’s thesis). Mohamed Khider University, Biskra, Algeria.
16. Mahdi, D. S., Ahmed, M. A., & Rasheed, F. H. (2021). The role of job satisfaction in developing administrative performance and creativity: An empirical study in Iraq. Journal of Asian Finance, Economics and Business, 8(6), 465–473. https://doi.org/10.13106/jafeb.2021.vol8.no6.0465
17. Masouda, B., & Huda, B. (2017). Job satisfaction and creativity at work: A field study at the African Glass Company in Taher-Jijel (Unpublished master's thesis). Mohamed Seddik Ben Yahia University, Jijel, Algeria.
18. Mohammed, A. K. (2023). Job satisfaction and its impact on the creative behaviour of employees of university organizations: Field study on a sample of administrative staff at Samarra University. American Journal of Economics and Business Management, 6(5), 1–17.
19. Mohammed, R. A. E. (2013). Level of job satisfaction and its relation with administrative creativity of the academic staff working in faculties and departments of physical education in Yemen. An-Najah University Journal for Research – B (Humanities), 27(5), 981–1010.
20. Naaman, F. A. M. (2017). Job satisfaction and its relationship with administrative creativity: An applied study on a sample of employees from the General Directorate of the Ministry of Industry and Trade in the Republic of Yemen (Unpublished master’s thesis). Yemeni Academy for Graduate Studies, Sana’a, Yemen.
21. Noaman, F. A. M. (2017). Job satisfaction and its relationship with administrative creativity: An applied study on a sample of employees from the General Directorate of the Ministry of Industry and Trade in the Republic of Yemen (Unpublished master’s thesis). Yemeni Academy for Graduate Studies, Sana’a, Yemen.
22. Rajeh, M. (2022). The deterioration of the telecommunications sector in Yemen... and a fierce struggle to control the internet. Al-Araby Al-Jadeed. https://tinyurl.com/yabwaemh
23. Saifi, Y., & Meziane, M. (2019). Factors of job satisfaction and organizational commitment among university professors. Human Development Journal, 6(3), 40–61. https://tinyurl.com/3jpn3whv
24. SAM Organization for Rights and Liberties & Internews. (2022). The telecommunications sector in Yemen lost $6.45 billion over seven years. Bawabatii. https://bawabatii.net/news305971.html
25. Shtiewi, S. (2016). The impact of motivation on administrative creativity in small and medium-sized enterprises: A case study of a sample of SMEs in Ouargla Province (Unpublished master’s thesis). Kasdi Merbah University – Ouargla, Ouargla, Algeria.

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Al-Mutaa, M., & Almekhlafi, A. (2025). The impact of job satisfaction on administrative creativity in the Yemeni telecommunications sector. Multidisciplinary Reviews, 9(4), 2026203. https://doi.org/10.31893/multirev.2026203

[1] September Net. (2023). Minister of Communications reveals the reason for the lack of coverage in Yemen Mobile's network. PressBee. https://tinyurl.com/4hd79m7k

[2] Ababsa, N. (2021). The impact of administrative empowerment on achieving job satisfaction (Unpublished master's thesis). University of Larbi Ben M'hidi, Oum El Bouaghi, Algeria.

[3] Abdulhaleem, L., & Nasser, D. (2019). The role of administrative empowerment in employee creativity: A case study at the Algerian Telecommunications Trade Organization, Biskra Branch. Journal of Human Economics, 10(3), 902–999. https://doi.org/10.35658/1445-010-003-014

[4] Al-Bishiri, M. (2021). The impact of conflict on the telecommunications sector in Yemen. Sana’a: Sana’a Center for Strategic Studies. https://tinyurl.com/ymtyfftm

[5] Al-Hadha, N. A. A. (2018). The impact of leadership style on determining the level of administrative creativity through organizational culture: A field study in private universities in the Republic of Yemen (Unpublished doctoral dissertation). University of Science and Technology, Yemen.

[6] Al-Humaid, M. A., & Al-Hamdani, R. M. (2020). Administrative creativity skills among academic leaders at Sana’a University. Journal of Al-Baydha University, 2(1), 1–23. https://doi.org/10.56807/buj.v2i1.40

[7] Al-Mubaraki, N. B. M., & Al-Dhayabi, Y. B. H. (2022). The level of job satisfaction among teachers of students with intellectual disabilities and its relationship to some variables in Jeddah. Journal of the Faculty of Education, Tanta University, 88(4), 301–362. https://doi.org/10.21608/MKMGT.2022.156790.1323

[8] Al-Salmi, K. A., Haddad, M. A., & Bukhari, M. A. (2022). The impact of the internal work environment on administrative creativity: An empirical study on a sample of academics at King Abdulaziz University in Jeddah. Arab Journal of Literature and Human Studies, 6(23), 221–250. https://doi.org/10.21608/ajahs.2022.248854

[9] Al-Sheikh, A. A., & Abu Nasib, A. J. (2017). The impact of job satisfaction on employees’ creative behavior in commercial banks. Journal of Human Development and Education for Specialized Research, 3(2), 1–22. https://tinyurl.com/yd2dkvdt

[10] Ben Rejem, I. (2022). Administrative empowerment and its relationship to administrative creativity among employees of youth and sports directorates. Journal of Sports Creativity, 13(1), 285–305. https://doi.org/10.47337/1787-013-001-014

[11] Dekkiche, R. (2021). Administrative innovation among middle school principals and its relationship to job satisfaction among middle school teachers: A field study in some schools of the city of Sigous (Unpublished master's thesis). Larbi Ben M’hidi University, Oum El Bouaghi, Algeria.

[12] Farraj, M. (2022). Measuring the impact of leadership behavior on job satisfaction in the Algerian economic institution: A case study (Unpublished master’s thesis). Ibn Khaldoun University – Tiaret, Tiaret, Algeria.

[13] Güven, Y., Akay, D., & Öcal, S. (2021). An investigation of the relationship between preschool teachers’ individual and administrative creativity and job satisfaction. Education Quarterly Reviews, 4(2), 329–338. https://doi.org/10.31014/aior.1993.04.02.283

[14] Ismail, M. I. H. (2014). The impact of the work environment on administrative creativity: A case study of Sudan University of Science and Technology (Unpublished master’s thesis). Sudan University of Science and Technology, Khartoum, Sudan.

[15] Khasha'i, I. (2021). The impact of the work environment on administrative creativity: Case study of Qadila Mineral Water Company – Jemoura, Biskra (Unpublished master’s thesis). Mohamed Khider University, Biskra, Algeria.

[16] Mahdi, D. S., Ahmed, M. A., & Rasheed, F. H. (2021). The role of job satisfaction in developing administrative performance and creativity: An empirical study in Iraq. Journal of Asian Finance, Economics and Business, 8(6), 465–473. https://doi.org/10.13106/jafeb.2021.vol8.no6.0465

[17] Masouda, B., & Huda, B. (2017). Job satisfaction and creativity at work: A field study at the African Glass Company in Taher-Jijel (Unpublished master's thesis). Mohamed Seddik Ben Yahia University, Jijel, Algeria.

[18] Mohammed, A. K. (2023). Job satisfaction and its impact on the creative behaviour of employees of university organizations: Field study on a sample of administrative staff at Samarra University. American Journal of Economics and Business Management, 6(5), 1–17.

[19] Mohammed, R. A. E. (2013). Level of job satisfaction and its relation with administrative creativity of the academic staff working in faculties and departments of physical education in Yemen. An-Najah University Journal for Research – B (Humanities), 27(5), 981–1010.

[20] Naaman, F. A. M. (2017). Job satisfaction and its relationship with administrative creativity: An applied study on a sample of employees from the General Directorate of the Ministry of Industry and Trade in the Republic of Yemen (Unpublished master’s thesis). Yemeni Academy for Graduate Studies, Sana’a, Yemen.

[21] Noaman, F. A. M. (2017). Job satisfaction and its relationship with administrative creativity: An applied study on a sample of employees from the General Directorate of the Ministry of Industry and Trade in the Republic of Yemen (Unpublished master’s thesis). Yemeni Academy for Graduate Studies, Sana’a, Yemen.

[22] Rajeh, M. (2022). The deterioration of the telecommunications sector in Yemen... and a fierce struggle to control the internet. Al-Araby Al-Jadeed. https://tinyurl.com/yabwaemh

[23] Saifi, Y., & Meziane, M. (2019). Factors of job satisfaction and organizational commitment among university professors. Human Development Journal, 6(3), 40–61. https://tinyurl.com/3jpn3whv

[24] SAM Organization for Rights and Liberties & Internews. (2022). The telecommunications sector in Yemen lost $6.45 billion over seven years. Bawabatii. https://bawabatii.net/news305971.html

[25] Shtiewi, S. (2016). The impact of motivation on administrative creativity in small and medium-sized enterprises: A case study of a sample of SMEs in Ouargla Province (Unpublished master’s thesis). Kasdi Merbah University – Ouargla, Ouargla, Algeria.

Abstract

References

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