• Abstract

    This study examined the effectiveness of consulting support activities aimed at addressing social work problems for patients and their relatives at Cu Chi Regional General Hospital. A mixed-methods approach was employed, utilizing surveys administered to 100 participants and data analyzed using SPSS version 25.0. Participants provided sociodemographic information and rated their satisfaction levels with social work activities on a 5-point Likert scale. Descriptive statistics were utilized to analyze both demographic data and satisfaction levels. The findings from this study underscore the critical roles that social workers and medical staff play in providing consulting support activities to address social work problems for patients and their relatives. Social workers are predominantly involved in most of these activities, highlighting their integral role in patient care and support within the healthcare system. This distinction is crucial because it emphasizes the specialized training and skills that social workers bring to patient interactions, which are different but complementary to the expertise of medical staff. The findings underscore the critical role of social workers in providing personalized support and advocacy for patients. Recommendations include enhancing communication, resource allocation, and training initiatives to optimize social work services. By addressing these factors, the Cu Chi Regional General Hospital can improve patient satisfaction and promote holistic care. This study contributes to ongoing efforts to enhance social work practices within healthcare settings.

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Dang, T. Q., Nguyen, H. T., & Dang, L. M. (2024). Evaluating the roles of social workers and medical staff in patient support activities: A comparative analysis of satisfaction levels. Multidisciplinary Reviews, 7(9), 2024207. https://doi.org/10.31893/multirev.2024207
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