Revisiting job characteristics and job satisfaction: A systematic review with bibliographic analysis

Rehnuma Mostafa; Hirwan Jasbir Bin Jaafar

doi:10.31893/multirev.2024142

Keywords:

job characteristics

job satisfaction

systematic review

bibliographic analysis

PRISMA

Abstract

This systematic review with bibliographic analysis revisits the association between job characteristics and job satisfaction, aiming to identify thematic clusters that underlie this association. With the objective of discerning the multifaceted dynamics within the realm of organizational psychology, this study focuses on elucidating key themes that contribute to employees' overall satisfaction in the workplace. The primary thematic clusters identified in this study include learning and growth opportunities, health, and well-being. Using the Scopus database, a comprehensive collection of relevant literature was obtained, resulting in a total of 729 documents. Following the PRISMA approach, a meticulous screening process was conducted to select papers for inclusion in the analysis. A total of 15 papers were selected for reporting, encompassing a diverse range of studies that explored various facets of job characteristics and their impact on job satisfaction. The results of this comprehensive analysis underscore the significant influence of job attributes on employees' interpretations of their workplace atmosphere and their overall satisfaction with their employment. Learning and growth opportunities emerge as significant determinants of job satisfaction, emphasizing the importance of continuous development and skill enhancement within the workplace. Additionally, the themes of health and well-being underscore the significance of creating a supportive and conducive work environment that prioritizes employee well-being and fosters a healthy work-life balance. By synthesizing the literature and identifying key thematic clusters, this study contributes to a deeper understanding of the complex interplay between job characteristics and job satisfaction. Ultimately, by addressing the identified thematic clusters, organizations can strive to create work environments that stimulate employee engagement, satisfaction, and overall well-being.
References
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Mostafa, R., & Jaafar, H. J. B. (2024). Revisiting job characteristics and job satisfaction: A systematic review with bibliographic analysis. Multidisciplinary Reviews, 7(7), 2024142. https://doi.org/10.31893/multirev.2024142

[1] Adil, M. S., & Baig, M. (2018). Impact of job demands-resources model on burnout and employee's well-being: Evidence from the pharmaceutical organizations of Karachi. IIMB management review, 30(2), 119-133.

[2] Alshami, A., Elsayed, M., Ali, E., Eltoukhy, A. E., & Zayed, T. (2023). Harnessing the power of ChatGPT for automating systematic review process: Methodology, case study, limitations, and future directions. Systems, 11(7), 351.

[3] Azambuja, R., Baudot, L., & Malsch, B. (2023). Navigating multiple accountabilities through managers’ boundary work in professional service firms. Accounting, Auditing & Accountability Journal, 36(7/8), 1734-1762.

[4] Bilge, H., Virlanuta, F. O., Zungun, D., Barbuta-Misu, N., Comuk, P., & Guven, E. T. A. (2021). Generation Y’s perception of servant leadership and job satisfaction. Economies, 9(1), 24.

[5] Buick, F., Blackman, D., & Johnson, S. (2018). Enabling middle managers as change agents: Why organizational support needs to change. Australian Journal of Public Administration, 77(2), 222-235.

[6] Burke, R. J., Ng, E. S., & Wolpin, J. (2015). Economic austerity and healthcare restructuring: correlates and consequences of nursing job insecurity. The International Journal of Human Resource Management, 26(5), 640-656.

[7] Chang, L., Watanabe, T., Xu, H., & Han, J. (2022). Knowledge mapping on Nepal’s protected areas using CiteSpace and VOSviewer. Land, 11(7), 1109.

[8] Chaudhry, S. (2018). Managing employee attitude for a successful information system implementation: A change management perspective. Journal of International Technology and Information Management, 27(1), 57-90.

[9] Chen, M., Ran, B., Gao, X., Yu, G., Wang, J., & Jagannathan, J. (2021). Evaluation of occupational stress management for improving performance and productivity at workplaces by monitoring the health, well-being of workers. Aggression and Violent Behavior, 101713.

[10] Cheng, C. F. (2020). Revisiting internal marketing for the determinants of job (dis) satisfaction by using asymmetric approach. Sustainability, 12(9), 3781.

[11] Chertow, M. R., Kanaoka, K. S., & Park, J. (2021). Tracking the diffusion of industrial symbiosis scholarship using bibliometrics: Comparing across Web of Science, Scopus, and Google Scholar. Journal of Industrial Ecology, 25(4), 913-931.

[12] Daniels, K., Gedikli, C., Watson, D., Semkina, A., & Vaughn, O. (2017). Job design, employment practices and well-being: A systematic review of intervention studies. Ergonomics, 60(9), 1177-1196.

[13] De Gieter, S., Hofmans, J., & Pepermans, R. (2011). Revisiting the impact of job satisfaction and organizational commitment on nurse turnover intention: An individual differences analysis. International journal of nursing studies, 48(12), 1562-1569.

[14] Emrouznejad, A., Abbasi, S., & Sıcakyüz, Ç. (2023). Supply chain risk management: A content analysis-based review of existing and emerging topics. Supply Chain Analytics, 3, 100031.

[15] Fernandez, S., & Rainey, H. G. (2017). Managing successful organizational change in the public sector. In Debating public administration (pp. 7-26). Routledge.

[16] Gu, M., Li Tan, J. H., Amin, M., Mostafiz, M. I., & Yeoh, K. K. (2022). Revisiting the moderating role of culture between job characteristics and job satisfaction: a multilevel analysis of 33 countries. Employee Relations: The International Journal, 44(1), 70-93.

[17] Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational behavior and human performance, 16(2), 250-279.

[18] Hämmig, O. (2017). Health and well-being at work: The key role of supervisor support. SSM-population health, 3, 393-402.

[19] Han, Z., Wang, D., Jiang, C., & Zhang, Y. (2023). Enhancing Employee Job Satisfaction Responding to COVID-19: The Role of Organizational Adaptive Practices and Psychological Resilience. Psychology Research and Behavior Management, 4555-4567.

[20] Huđek, I., Tominc, P., & Širec, K. (2021). The human capital of the freelancers and their satisfaction with the quality of life. Sustainability, 13(20), 11490.

[21] Iwu, C. G., & Ukpere, W. (2012). Revisiting incentives and job satisfaction of Nigerian bank employees.

[22] Jadhav, S. S. (2019). Job satisfaction in industrial workers-determinants and dimensions. Lulu. com.

[23] Jehanzeb, K., & Mohanty, J. (2018). Impact of employee development on job satisfaction and organizational commitment: person–organization fit as moderator. International Journal of Training and Development, 22(3), 171-191.

[24] Joanna, W., & Jerzy, K. (2020). Conceptualizing job satisfaction and its determinants: A systematic literature review. Экономическая социология, 21(5), 138-167.

[25] Jones, R. J., Woods, S. A., & Guillaume, Y. R. (2016). The effectiveness of workplace coaching: A meta‐analysis of learning and performance outcomes from coaching. Journal of occupational and organizational psychology, 89(2), 249-277.

[26] Kaushik, N., & Dangwal, R. C. (2023). A bibliometric analysis on entrepreneurial orientation and performance literature using VOSviewer software. Vision, 09722629231169100.

[27] Kelly, M., Soles, R., Garcia, E., & Kundu, I. (2020). Job stress, burnout, work-life balance, well-being, and job satisfaction among pathology residents and fellows. American Journal of Clinical Pathology, 153(4), 449-469.

[28] Kwiotkowska, A., & Gębczyńska, M. (2022). Job satisfaction and work characteristics combinations in Industry 4.0 environment—Insight from the Polish SMEs in the Post–Pandemic era. Sustainability, 14(20), 12978.

[29] Lambert, E. G., Hogan, N. L., Jiang, S., Elechi, O. O., Benjamin, B., Morris, A., ... & Dupuy, P. (2010). The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study. Journal of Criminal justice, 38(1), 7-16.

[30] Latif, K. F. (2012). An integrated model of training effectiveness and satisfaction with employee development interventions. Industrial and Commercial Training, 44(4), 211-222.

[31] Lien, T. T. H., & Hoang, N. D. (2022). The impact of young employees’ perceptions of current paid jobs on the entrepreneurial intention with the mediator of job satisfaction: The case of Vietnam. Entrepreneurial Business & Economics Review, 10(4).

[32] Lin, C. Y., & Huang, C. K. (2021). Employee turnover intentions and job performance from a planned change: the effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409-423.

[33] LinkedIn. (2023). Global Talent Trends. https://business.linkedin.com/talent-solutions/global-talent-trends. Accessed on December 30, 2023.

[34] Manetti, G., Bellucci, M., & Oliva, S. (2021). Unpacking dialogic accounting: a systematic literature review and research agenda. Accounting, Auditing & Accountability Journal, 34(9), 250-283.

[35] Manolache, M., & Epuran, G. (2023). The mediating impact of goal–role clarity on the relationship between feedback–seeking behavior and goal orientations with job satisfaction intrinsic cognitions and person–organization fit. Sustainability, 15(17), 12776.

[36] Martini, M., & Cavenago, D. (2017). The role of perceived workplace development opportunities in enhancing individual employability. International Journal of Training and Development, 21(1), 18-34.

[37] McKinsey & Company. (2022). Supporting employees in the work-life balancing act. Retrieved December 23, 2023, from https://www.mckinsey.com/featured-insights/diversity-and-inclusion/supporting-employees-in-the-work-life-balancing-act. Accessed on December 23, 2023.

[38] Memon, M. A., Salleh, R., & Baharom, M. N. R. (2016). The link between training satisfaction, work engagement and turnover intention. European Journal of Training and Development, 40(6), 407-429.

[39] Mustafa, M., Ramos, H. M., & Badri, S. K. Z. (2020). Determining nonfamily employees' job satisfaction and turnover intentions: the roles of job autonomy and work passion. Journal of Family Business Management, (ahead-of-print).

[40] Naz, F., Agrawal, R., Kumar, A., Gunasekaran, A., Majumdar, A., & Luthra, S. (2022). Reviewing the applications of artificial intelligence in sustainable supply chains: Exploring research propositions for future directions. Business Strategy and the Environment, 31(5), 2400-2423.

[41] Nyathi, M., & Kekwaletswe, R. (2023). The relationship between electronic human resource management and employee job satisfaction in organizational value-creation in Africa: the case of Zimbabwe. African Journal of Economic and Management Studies, 14(4), 524-538.

[42] Page, M. J., & Moher, D. (2017). Evaluations of the uptake and impact of the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) Statement and extensions: a scoping review. Systematic reviews, 6(1), 1-14.

[43] Park, H. Y., Suh, C. H., Woo, S., Kim, P. H., & Kim, K. W. (2022). Quality reporting of systematic review and meta-analysis according to PRISMA 2020 guidelines: results from recently published papers in the Korean Journal of Radiology. Korean journal of radiology, 23(3), 355.

[44] Parker, S., & Wall, T. D. (1998). Job and work design: Organizing work to promote well-being and effectiveness (Vol. 4). Sage.

[45] Perdima, F. E., Kristiawan, M., Sofyan, D., & Abdullah, N. M. (2022). Literature of the management of physical education based on the Scopus database: A bibliometric review. Journal Sport Area, 7(3), 473-482.

[46] Pew Research Center. (2023). About a Third of U.S. Workers Who Can Work from Home Do So All the Time. Retrieved January 3, 2024, from https://www.pewresearch.org/short-reads/2023/03/30/about-a-third-of-us-workers-who-can-work-from-home-do-so-all-the-time/. Accessed on January 3, 2023.

[47] Piccolo, R. F., Greenbaum, R., Hartog, D. N. D., & Folger, R. (2010). The relationship between ethical leadership and core job characteristics. Journal of organizational behavior, 31(2‐3), 259-278.

[48] Pranckutė, R. (2021). Web of Science (WoS) and Scopus: The titans of bibliographic information in today’s academic world. Publications, 9(1), 12.

[49] Rai, A., & Maheshwari, S. (2020). Exploring the mediating role of work engagement between the linkages of job characteristics with organizational engagement and job satisfaction. Management Research Review, 44(1), 133-157.

[50] Rawat, K. S., & Sood, S. K. (2021). Emerging trends and global scope of big data analytics: a scientometric analysis. Quality & Quantity, 55, 1371-1396.

[51] Rothausen, T. J., & Henderson, K. E. (2019). Meaning-based job-related well-being: exploring a meaningful work conceptualization of job satisfaction. Journal of Business and Psychology, 34, 357-376.

[52] Saif, A. N. M., & Purbasha, A. E. (2023). Cyberbullying among youth in developing countries: A qualitative systematic review with bibliometric analysis. Children and Youth Services Review, 106831.

[53] Saif, A. N. M., Rahman, A. A., & Mostafa, R. (2021). Post-implementation challenges of ERP adoption in apparel industry of developing country. LogForum, 17(4), 519-529.

[54] Singh, V. K., Singh, P., Karmakar, M., Leta, J., & Mayr, P. (2021). The journal coverage of Web of Science, Scopus and Dimensions: A comparative analysis. Scientometrics, 126, 5113-5142.

[55] Siruri, M. M., & Cheche, S. (2021). Revisiting the Hackman and Oldham job characteristics model and Herzberg’s two factor theory: Propositions on how to make job enrichment effective in today’s organizations. European Journal of Business and Management Research, 6(2), 162-167.

[56] Smith, D. B., & Shields, J. (2013). Factors related to social service workers' job satisfaction: Revisiting Herzberg's motivation to work. Administration in Social Work, 37(2), 189-198.

[57] Toropova, A., Myrberg, E., & Johansson, S. (2021). Teacher job satisfaction: the importance of school working conditions and teacher characteristics. Educational review, 73(1), 71-97.

[58] Tran Thi Hoang, G., Dupont, L., & Camargo, M. (2019). Application of decision-making methods in smart city projects: a systematic literature review. Smart Cities, 2(3), 433-452.

[59] Tran, D. B. (2021). Locus of control and job satisfaction in Australia: the mediating role of job perception. Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), 95(C).

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