Keywords:
trust
trust in e-government
Systematic Literature Review (SLR)
framework

  • Abstract

    The extent of citizens' trust in government determines the success or failure of e-government initiatives. Nevertheless, the idiosyncrasies of the concept and the broad spectrum of its approach still present relevant challenges. This work presents a systematic literature review on e-government trust while elaborating and summarizing a conceptual analysis of trust, introducing evaluation methods for government trust, and compiling relevant research on e-government trust and intentional behavior. A total of 26 key factors that constitute trust have been identified and classified into six categories: Government trust, Trust in Internet and technology (TiIT), Trust in e-government (TiEG), Personal Beliefs, Trustworthiness, and Trust of intermediary (ToI). The value added of this work consists of developing a conceptual framework of TiEG to provide a significant reference for future in-depth studies and research on e-government trust.

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Lai, C., & Lobo Marques, A. J. (2023). Aspects that constitute citizens’ trust in e-government - A review and framework development. Multidisciplinary Reviews, 7(2), 2024023. https://doi.org/10.31893/multirev.2024023
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