Review analysis of islamic donation mobile applications: A study using netnographic methods

Azhar Alam; Ririn Tri Ratnasari; Muhamad Nafik Hadi Ryandono; Yahya Habibul Muflikh; Estina Rahmawati

doi:10.31893/multirev.2024017

Keywords:

Abstract

Technology development in this digital era facilitates all human activities. Likewise, the management of alms is mandatory because it is considered more practical. This study aims to identify and obtain qualitative insights into the satisfaction and dissatisfaction felt by users toward the application through reviews left using Netnographic Research Methods. This study took data from Google Play Store by collecting 854 reviews from 11 applications with specific criteria. The data collected were analyzed through grounded theory. From the analyzed data, positive reviews were obtained, with a percentage of 61% of users feeling satisfied, facilitated and considered valuable. While negative reviews, with a percentage of 10%, highlight system errors and slow responses. In general, these applications can cover all aspects of making ZIS payments. This study recommends ZIS application developers in the future pay attention to the smoothness and speed of the application system. In addition, it is recommended for application management to focus on making improvements to the system or its features. Future studies do not need to focus too much on analyzing zakat online. However, they are expected to more broadly analyze other Islamic donations to produce more extensive and complex research.
References
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How to cite

Alam, A., Ratnasari , R. T., Ryandono, M. N. H., Muflikh, Y. H., & Rahmawati, E. (2023). Review analysis of islamic donation mobile applications: A study using netnographic methods. Multidisciplinary Reviews, 7(1), 2024017. https://doi.org/10.31893/multirev.2024017

[1] Afiyana, I. F., Nugroho, L., Fitrijanti, T., & Sukmadilaga, C. (2019). Challenges of Zakat Fund Management in Indonesia and Zakat Literacy. Akuntabel, 16(2), 222-229. Universitas Mulawarman. Link

[2] Annisa, S. (2019). Netnographic Study on Beat Plastic Pollution Action by United Nations Environment on Instagram Social Media. Jurnal ASPIKOM, 3(6), 1109. DOI: 10.24329/aspikom.v3i6.411

[3] Arsal, I., Woosnam, K. M., Baldwin, E. D., & Backman, S. J. (2010). Residents as travel destination information providers: An online community perspective. Journal of Travel Research, 49(4), 400–413. DOI: 10.1177/0047287509346856

[4] Ashfahany, A. El, Hidayah, A. D. N., Hakim, L., & Noh, M. S. B. M. (2023). How Zakat Affects Economic Growth In Three Islamic Countries. Journal of Islamic Economic Laws, 6(1), 45–61.

[5] Aziz, I. A., Nurwahidin, N., & Chailis, I. (2019). Factors Influencing Communities to Distribute Donations Through Online-Based Crowdfunding Platforms. Jurnal Syarikah : Jurnal Ekonomi Islam, 5(1), 94–108. DOI: 10.30997/jsei.v5i1.1835

[6] Bidin, Z., Idris, K. M. K. M., & Shamsudin, F. M. (2009). Predicting compliance intention on zakah on employment income in Malaysia: An application of reasoned action theory. Jurnal Pengurusan, 28, 85–102. DOI: 10.17576/pengurusan-2009-28-05

[7] Chapman, A., & Dilmperi, A. (2022). Luxury brand value co-creation with online brand communities in the service encounter. Journal of Business Research, 144, 902–921. DOI: 10.1016/j.jbusres.2022.01.068

[8] Charmaz, K., & Mitchell, R. G. (2001). Grounded Theory in Ethnography. In P. Atkinson, A. Coffey, S. Delamont, J. Lofland, & L. Lofland (Eds.), Handbook of Ethnography. SAGE Publications Ltd.

[9] Cholifah, U. (2019). Islam in Digital Age: the Application of Maqāsid As-Syari’Ah on Digital Zakat. Fikri : Jurnal Kajian Agama, Sosial Dan Budaya, 4(1), 101–112. DOI: 10.25217/jf.v4i1.445

[10] Corbin, J., & Strauss, A. (2012). Strategies for Qualitative Data Analysis. Basics of Qualitative Research (3rd Ed.): Techniques and Procedures for Developing Grounded Theory, 65–86. DOI: 10.4135/9781452230153.n4

[11] Doni, O. :, & Supriyo, A. (2013). Alms Law in the Context of the Authority of Religious Courts. Cakrawala Hukum.

[12] Fahrimal, Y. (2018). Netiquette: Millennial Social Network Ethics in Social Media. Jurnal Penelitian Pers Dan Komunikasi Pembangunan, 22(1), 69–78. DOI: 10.46426/jp2kp.v22i1.82

[13] Fauza, D. R., Rahman, A. A. A., & Mardiono, N. J. (2021). Journal of Islamic Economic Scholar, 1(3), 209–217.

[14] Frie, K., Hartmann-Boyce, J., Jebb, S., Albury, C., Nourse, R., & Aveyard, P. (2017). Insights from google play store user reviews for the development of weight loss apps: Mixed-method analysis. JMIR MHealth and UHealth, 5(12). DOI: 10.2196/mhealth.8791

[15] Glaser, B. G., & Strauss, A. L. (2006). The Discovery of Grounded Theory: Strategies for Qualitative Research. Rutgers-The State University.

[16] Hafiz, A. (2021). Analysis of Online Zakat Processing Applications and Virtual Network-Based Zakat Management. Jurnal Manajemen Dakwah, 9(April), 35–48.

[17] Halim, S., & Hansun, S. (2016). Application of Certainty Factor Method in Osteoporosis and Osteoarthritis Risk Detection Expert System. Jurnal ULTIMA Computing, 7(2), 59–69. DOI: 10.31937/sk.v7i2.233

[18] Hammersley, M., & Atkinson, P. (2007). Ethnography: Principles in Practice. In Contemporary Sociology (Third Ed., Vol. 15, Issue 3). Taylor & Francis. DOI: 10.2307/2070079

[19] Hidayat, A., & Mukhlisin, M. (2020). Analysis of Zakat Growth on the Dompet Dhuafa Online Zakat Application. Jurnal Ilmiah Ekonomi Islam, 6(3), 675. DOI: 10.29040/jiei.v6i3.1435

[20] Hisham, N. A. B. B., Ahmad, A. L., & Kee, C. P. (2021). Mediatization and Culture: Gen Z Fans’ Experience Malaysia’s Korean Wave Looms Over Global Covid-19 Pandemic. Jurnal Komunikasi: Malaysian Journal of Communication, 37(1), 314–333. DOI: 10.17576/jkmjc-2021-3701-18

[21] Hudaefi, F. A., & Beik, I. S. (2020). Digital zakāh campaign in time of Covid-19 pandemic in Indonesia: a netnographic study. Journal of Islamic Marketing, 12(3), 498–517. DOI: 10.1108/JIMA-09-2020-0299

[22] Hutami, N., & Irwansyah, I. (2019). Utilization of Kitabisa Mobile Application in the Implementation of Crowdfunding in Indonesia. Jurnal Komunikasi, 13(2), 183–194. DOI: 10.21107/komunikasi.v13i2.5357

[23] Islamy, R. A., & Hannase, M. (2021). Optimizing The Role of Zakat and Wakaf in Promoting National Economic Growth: Analytic Network Process (ANP) Method Approach. Journal of Islamic Economic Laws, 4(1), 78–95. DOI: 10.23917/jisel.v4i1.13093

[24] Kasri, R. A., & Yuniar, A. M. (2021). Determinants of digital zakat payments: lessons from Indonesian experience. Journal of Islamic Accounting and Business Research, 12(3), 362–379. DOI: 10.1108/JIABR-08-2020-0258

[25] Kozinets, R. V. (2002). The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research, 39(1), 61–72. DOI: 10.1509/jmkr.39.1.61.18935

[26] Kozinets, R. V. (2010). Netnography: Doing ethnographic research online (Vol. 29, Issue 2). SAGE Publications Ltd. DOI: 10.2501/S026504871020118X

[27] Kozinets, R. V. (2015). Netnography: Redefined: Vol. II (Second Ed.). SAGE Publications Inc.

[28] Kozinets, R. V, & Gambetti, R. (2021). Netnography Unlimited: Understanding Technoculture Using Qualitative Social Media Research. In Critical Studies in Media Communication. Routledge. DOI: 10.1080/15295036.2021.2015131

[29] Litchman, M. L., Lewis, D., Kelly, L. A., & Gee, P. M. (2019). Twitter Analysis of #OpenAPS DIY Artificial Pancreas Technology Use Suggests Improved A1C and Quality of Life. Journal of Diabetes Science and Technology, 13(2), 164–170. DOI: 10.1177/1932296818795705

[30] Maghfirah, F. (2020). Increased Zakat Fund Acquisition through the Use of Online Technology. Az Zarqa’, Vol. 12, N(2), 58–76. DOI: 10.14421/azzarqa.v12i2.1826

[31] Masrurah, S. (2019). The Effectiveness of Zakat Distribution, Alms Infak Through Online Applications. Jurnal Andi Djemma | Jurnal Pendidikan, 2(1), 90–96.

[32] Mkono, M. (2012). Netnographic tourist research: The Internet as a virtual fieldwork site. Tourism Analysis, 17(4), 553–555. DOI: 10.3727/108354212X13473157390966

[33] Mkono, M., & Markwell, K. (2014). The application of netnography in tourism studies. Annals of Tourism Research, 48, 289–291. DOI: 10.1016/j.annals.2014.07.005

[34] Mulyadi, Hakim, A. R., Mulazid, A. S., . S., & Meiria, E. (2018). E-Zakat: Redesign the Collection and Distribution of Zakat. KnE Social Sciences, 3(8), 433. DOI: 10.18502/kss.v3i8.2525

[35] Mustika, F. N., Setyowati, E., & Alam, A. (2019). Analysis Of Effect Of ZIS (Zakat, Infaq, And Shadaqah), Regional Domestic Products Of Bruto, Regional Minimum Wage And Inflation On Levels Poverty In Indonesia 2012 – 2016. Journal of Islamic Economic Laws, 2(2), 193–211. DOI: 10.23917/jisel.v2i2.8679

[36] Nugraha, W., & Zen, M. (2020). The Role of Amil Zakat in Increasing Professional Zakat Awareness at Laznas Al-Azhar, South Jakarta. Al Maal: Journal of Islamic Economics and Banking, 1(2), 176. DOI: 10.31000/almaal.v1i2.2274

[37] Oktavendi, T. W., & Mu’ammal, I. (2022). Acceptance model for predicting adoption of Zakat, Infaq, and Sodaqoh (ZIS) digital payments in Generation Z. Journal of Islamic Accounting and Business Research, 13(4), 684–700. DOI: 10.1108/JIABR-09-2021-0267

[38] Pertiwi, I. S. M. (2020). The influence of income level, zakat literacy and trust on public interest in paying zakat at Baznas Lampung Province. Jurnal Ilmu Manajemen Dan Akuntansi, 8(1), 1–9.

[39] Pettigrew, S. (2000). Ethnography and Grounded Theory: a Happy Marriage? ACR North American Advances, 27, 256–260.

[40] Pratmanto, D., Rousyati, R., & Wati, F. F. (2020). App Review Sentiment Analysis Shopee Application In Google Play Store Using Naive Bayes Algorithm. App Review Sentiment Analysis Shopee Application In Google Play Store Using Naive Bayes Algorithm. DOI: 10.1088/1742-6596/1641/1/012043

[41] Putri, D. A., & Ernawati, S. (2019). Development of a web-based online zakat application subsystem at the Bogor City Baznas using the waterfall model. Jurnal Informatika Dan Komputer (JIKO), 4(2), 63–70. DOI: http://dx.doi.org/10.26798/jiko.v4i2.249

[42] Rifai, M., Prihantoro, K., & Suwarno, P. (2022). E-Commerce of the Muslim Population as a Driver of the People’s Economy. Jurnal Kajian Ekonomi Dan Kebijakan Publik, 7(1), 2.

[43] Septanto, H. (2018). The Influence of Hoaxes and Hate Speech on a Cyber Crime with Simple Technology in People’s Social Life. Jurnal Sains Dan Teknologi, 5(2), 157–162.

[44] Setianto, A. W. E. (2020). Laws on Withdrawing Change for Donation Programs. AL-IQTISHADY: Jurnal Ekonomi Syariah, 1(1), 17–32.

[45] Shahnaz, S. (2015). Application of Accounting Zakat, Infaq/Sedekah Based on Psak 109 At Badan Amil Zakat the Province North Sulawesi. Jurnal Riset Ekonomi, Manajemen, Bisnis, Dan Akuntansi, 3(4), 315–324.

[46] Siregar, Q. A., Truna, D. S., & Kahmad, D. (2020). Techno-Culture-Religion in The Era of Industrial Revolution 4.0: Netnographic Study on Muslim Pro Application Users Among Students of Institut Teknologi Bandung. Jurnal Sosioteknologi, 19(3), 469–481. DOI: https://doi.org/10.5614/sostek.itbj.2020.19.3.13

[47] Smith, C. A., & Lazarus, R. S. (1990). Emotion and Adaptation. In Handbook of Personality: Theory and Research (Vol. 21, Issue 4, pp. 609–637). DOI: 10.2307/2075902

[48] Sukmana, H. T., Suprihadi, R., Lee, Z. O., Maman, U., & Ichsani, Y. (2019). Model of Radar Zakat (RAZAR) Application using Community Approach Integrated to Digital Map. ARPN Journal of Engineering and Applied Sciences, 14(19), 7110–7123. DOI: 10.36478/JEASCI.2019.7110.7123

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