Keywords:
digital finance
innovation
organizational efficiency
financial access
systemic review

  • Abstract

    Financial technology (fintech) has rapidly transformed the financial industry by introducing innovative tools and solutions that reshape the delivery of financial services and influence both firms and markets. These technologies not only improve operational efficiency but also expand access to financial systems and enhance the overall customer experience. Over the past few years, fintech has evolved from being a niche innovation to becoming a central pillar of global financial transformation, influencing banks, microenterprises and non-banking financial institutions. Recognizing the growing importance of fintech, this study conducts a systematic literature review (SLR) to explore how fintech influences performance. This study followed PRISMA guidelines and analysed 80 peer-reviewed articles published between 2018 and 2024 from the Scopus database. The review identifies three primary performance dimensions influenced by fintech: (i) operational efficiency, (ii) financial inclusion, and (iii) competitive advantage. Beyond these dimensions, the study also notes the emergence of new performance indicators such as digital adaptability and technological resilience, which are increasingly relevant in the post-pandemic financial environment. In addition, the analysis highlights that while fintech adoption offers substantial benefits, including increased transparency and service innovation, it also introduces regulatory uncertainties and ethical challenges related to cybersecurity risks and data privacy. This study contributes to the growing body of literature by integrating recent evidence on the relationship between fintech adoption and performance. It also offers meaningful insights for policymakers, regulators, and institutional stakeholders who are tasked with balancing innovation with customer protection and market fairness.  It emphasizes the importance of a balanced regulatory framework that encourages innovation while safeguarding consumer rights and promoting fair market practices. By presenting a consolidated view of recent literature, this study also opens avenues for future research on sustainable fintech practices, cross-country comparisons and sector-specific implications.

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Butt, S., Lu, M.-P., & Mia, M. S. (2025). Unlocking the potential of fintech for performance: A systematic literature review. Multidisciplinary Reviews, 9(7), 2026341. https://doi.org/10.31893/multirev.2026341
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