Going beyond job duties burdening employees: A systematic review

Abida Abdul Khaliq; Umer Farooqi; Sidra Shehzadi; Hafiz Anees Afzal

doi:10.31893/multirev.2024011

Keywords:

organization citizenship behavior

citizenship pressure

PRISMA

systematic review

Abstract

Employees perform various tasks that are not rewarded by organizations. However, going beyond job duties may also result in negative outcomes for employees and organizations. Considering this, the present study is an attempt to examine the literature on citizenship pressure. To conduct the research study, a qualitative approach was adopted. The PRISMA approach was used to systematically report the literature review. The results indicated that studies on the dark side of organizational citizenship behavior with the term ‘Citizenship Pressure’ are growing. The majority of the literature on citizenship pressure is widely dominated by the Western context. The present study summarizes the research progress on citizenship pressure and provides an overview of the most commonly adopted predictors and outcomes of citizenship pressure. Hence, this may lead to future research. Studies on citizenship pressure are dominated by quantitative techniques. Nevertheless, this is the only study that examined the ongoing research trends on citizenship pressure using PRISMA. This study will provide guidelines for future studies.
References
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Khaliq, A. A., Farooqi, U., Shehzadi, S., & Afzal, H. A. (2023). Going beyond job duties burdening employees: A systematic review. Multidisciplinary Reviews, 7(1), 2024011. https://doi.org/10.31893/multirev.2024011

[1] Ahmed, S. F. (2020). Citizenship Pressure, Job Stress, and Work-to-Family Conflict: The Moderating Role of Flexibility Idiosyncratic Deals: search.proquest.com.

[2] Altaf, A., Sajid, K., Ali, S. Z. (2020). Challenge-Hindrance Stressors and Psychological Well-Being: Moderating Role of Citizenship Pressure and Mediating Role of Citizenship Fatigue. International Journal of Business and Economic ….

[3] Bolino, M. C., Hsiung, H.-H., Harvey, J., LePine, J. A. (2015). “Well, I’m tired of tryin’!” Organizational citizenship behavior and citizenship fatigue. Journal of Applied Psychology, 100(1), 56.

[4] Bolino, M. C., Klotz, A. C. (2015). The paradox of the unethical organizational citizen: The link between organizational citizenship behavior and unethical behavior at work. Current Opinion in Psychology, 6, 45-49.

[5] Bolino, M. C., Turnley, W. H., Gilstrap, J. B. (2010). Citizenship under pressure: What's a “good soldier” to do? Journal of …. doi:10.1002/job.635

[6] Bolino, M. C., Turnley, W. H., Gilstrap, J. B., Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do? Journal of Organizational behavior, 31(6), 835-855.

[7] Bryant, W. J. (2020). A Multilevel Examination of Unethical Pro-Organizational Behavior Decision-making: The Role of Citizenship Pressure, Moral Disengagement, and Moral …: search.proquest.com.

[8] Chen, H. (2008). Hypothetical and theoretical system framework of cultivation of organizational citizenship behavior and validation. International Journal of business and management, 3(3), 56-61.

[9] De Clercq, D., Suhail, A., Azeem, M. U., Haq, I. U. (2021). Citizenship pressure and job performance: roles of citizenship fatigue and continuance commitment. Asia Pacific Journal of Human Resources, 59(3), 482-505. doi:10.1111/1744-7941.12241

[10] Deery, S., Rayton, B., Walsh, J., Kinnie, N. (2017). The costs of exhibiting organizational citizenship behavior. Human Resource Management, 56(6), 1039-1049.

[11] Ehrhart, M. G., & Naumann, S. E. (2004). Organizational citizenship behavior in work groups: a group norms approach. Journal of applied psychology, 89(6), 960.

[12] Gilson, N. L. (2017). Examining the Effects of Mindfulness on the Relationships between Citizenship Pressure, Job Stress, and Turnover Intentions within Healthcare: A Moderated Mediation Model.

[13] Good, J., Halinski, M., Boekhorst, J. (2020). Why Enjoying Your Fun Matters: The Role of Participation in Fun Activities, Positive Affect, and Citizenship Pressure on Knowledge Management Behaviors. … of the 53rd ….

[14] Hammack, M. (2018). Citizenship Pressure, Citizenship Fatigue, and Gender. Azusa Pacific University,

[15] Huyen, T. T. (2020). Sleep and Organizational Citizenship Behaviors: The Role of Citizenship Pressure and Organizational Identification: search.proquest.com.

[16] Jiang, W., Zhao, X., Ni, J. (2017). The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior. Sustainability, 9(9), 1567.

[17] Liang, H.-L. (2021). Compulsory citizenship behavior and facades of conformity: a moderated mediation model of neuroticism and citizenship pressure. Psychological Reports, 00332941211031794.

[18] Lin, K. J., Savani, K., Ilies, R. (2019). Doing good, feeling good? The roles of helping motivation and citizenship pressure. Journal of Applied Psychology.

[19] Liu, Y., Fu, J., Pervaiz, S., He, Q. (2021). The Impact of Citizenship Pressure on Organizational Citizenship Performance: A Three-Way Interactive Model. Frontiers in Psychology, 12. doi:10.3389/fpsyg.2021.670120

[20] Oney, S. D. (2021). All Good Things Must Come to an End: Finding the Connection Between Citizenship Pressure, Organizational Citizenship Behaviors, and Job-related Affective Well …: stars.library.ucf.edu.

[21] Organ, D. W. (1997). Organizational citizenship behavior: It is construct clean-up time. Human performance, 10(2), 85-97.

[22] Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2018). The Oxford handbook of organizational citizenship behavior: Oxford University Press.

[23] Spector, P. E., Bauer, J. A., & Fox, S. (2010). Measurement artifacts in the assessment of counterproductive work behavior and organizational citizenship behavior: Do we know what we think we know? Journal of Applied Psychology, 95(4), 781.

[24] Tepper, B. J., Duffy, M. K., Hoobler, J., & Ensley, M. D. (2004). Moderators of the relationships between coworkers' organizational citizenship behavior and fellow employees' attitudes. Journal of applied psychology, 89(3), 455.

[25] Tims, M., & Bakker, A. B. (2010). Job crafting: Toward a new model of individual job redesign. SA Journal of Industrial Psychology, 36(2), 1-9.

[26] Vigoda‐Gadot, E. (2006). Compulsory citizenship behavior: Theorizing some dark sides of the good soldier syndrome in organizations. Journal for the Theory of Social Behavior, 36(1), 77-93.

[27] Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of management, 17(3), 601-617.

Abstract

References

How to cite