Literature review of the connection between emotional intelligence and employee performance in organizations

Ahmad Yuarifo Lubis; Heru Kurnianto Tjahjono; Rr. Sri Handari Wahyuningsih

Keywords:

Emotional intelligence

Employee Performance

Organizations

Vos viewer

Abstract

A literature review of the connection between emotional intelligence and employee performance in organizations using VOSviewer is the goal of this study. To obtain a map of the development of the research, the study searched the Scopus database using the keywords "Emotional Intelligence and Employee Performance." In this case, 228 research documents published from 2012 to 2022 examined the relationship between emotional intelligence and employee performance in organizations, and several supporting documents were discovered through Google Scholar. The findings of this study suggest that performance is influenced favorably by emotional intelligence as well as other factors. There is a connection and correlation between job performance and job satisfaction.
References
1. Abdo, M., Feghali, K., & Zgheib, M. A. (2022). The role of emotional intelligence and personality on the overall internal control effectiveness: applied on internal audit team member’s behavior in Lebanese companies. Asian Journal of Accounting Research, 7(2), 195–207. https://www.emerald.com/insight/content/doi/10.1108/AJAR-04-2021-0048/full/html
2. Alimni, A., Amin, A., & Kurniawan, D. A. (2022). The role of Islamic education teachers in fostering students’ emotional intelligence. International Journal of Evaluation and Research in Education, 11(4), 1881–1892. https://ijere.iaescore.com/index.php/IJERE/article/view/22116
3. Arias, J., Soto-Carballo, J. G., & Pino-Juste, M. R. (2022). Emotional intelligence and academic motivation in primary school students. Psicologia: Reflexao e Critica, 35(1). https://www.scielo.br/j/prc/a/XrptJSJVB98xd7tsWRLDXFs/abstract/?lang=en
4. Aribowo, E. K. (2019). Analisis Bibliometrik Berkala Ilmiah Names: Journal Of Onomastics dan Peluang Riset Onomastik di Indonesia A Bibliometric Analysis Of Names: Journal Of Onomastics and Onomastics Research Opportunities In Indonesia. In Online) (Vol. 31, Issue 1). https://www.researchgate.net/publication/334153010_Analisis_Bibliometrik_Berkala_Ilmiah_Names_Journal_of_Onomastics_dan_Peluang_Riset_Onomastik_di_Indonesia
5. Badrinarayan Shankar Pawar. (2019). Employee Performance and Well - Being Leadership, Justice, Support, and Workplace Sprituality (F. Taylor, Ed.). Routledge. https://www.google.co.id/books/edition/Employee_Performance_and_Well_being/F0agDwAAQBAJ?hl=en&gbpv=1&kptab=overview
6. Bretas, V. P. G., & Alon, I. (2021). Franchising research on emerging markets: Bibliometric and content analyses. Journal of Business Research, 133, 51–65. https://www.sciencedirect.com/science/article/pii/S0148296321003118
7. Cuéllar-Molina, D., García-Cabrera, A. M., & Déniz-Déniz, M. de la C. (2019a). Emotional intelligence of the HR decision-maker and high-performance HR practices in SMEs. European Journal of Management and Business Economics, 28(1), 52–89. https://www.emerald.com/insight/content/doi/10.1108/EJMBE-10-2017-0033/full/html
8. Cuéllar-Molina, D., García-Cabrera, A. M., & Déniz-Déniz, M. de la C. (2019b). Emotional intelligence of the HR decision-maker and high-performance HR practices in SMEs. European Journal of Management and Business Economics, 28(1), 52–89. https://www.emerald.com/insight/content/doi/10.1108/EJMBE-10-2017-0033/full/html
9. Dharma, Y. (2018). The effect of work motivation on the employee performance with organization citizenship behavior as intervening variable at bank aceh syariah. In Emerald Reach Proceedings Series (Vol. 1, pp. 7–12). Emerald Group Holdings Ltd. https://www.emerald.com/insight/content/doi/10.1108/978-1-78756-793-1-00065/full/html
10. Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285–296. https://www.sciencedirect.com/science/article/pii/S0148296321003155
11. Edward, Y. R., & Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work Environment on Employee Performance with Organizational Commitment as Intervening Variables in PT Berkat Bima Sentana. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(3), 1552–1563. https://pdfs.semanticscholar.org/cc26/f2e4dbae205d775a4b1b3370c6f1166ae82b.pd
12. Eka Wahyu, E., Wahyu Widodo, T., Nova Kurniawan, C., Negeri Malang, P., & Brawijaya, U. (2020). Urgensi Kepemimpinan Transformasional dan Kecerdasan Emosional Pada Perusahaan Dalam Merespons Pandemi Covid-19. https://prosiding.polinema.ac.id/sngbs/index.php/sngbs/article/view/285
13. Khesroh, E., Butt, M., Kalantari, A., Leslie, D. L., Bronson, S., Rigby, A., & Aumiller, B. (2022). The use of emotional intelligence skills in combating burnout among residency and fellowship program directors. BMC Medical Education, 22(1). https://link.springer.com/article/10.1186/s12909-022-03187-z
14. Kucharska, W. (2021). Leadership, culture, intellectual capital and knowledge processes for organizational innovativeness across industries: the case of Poland. Journal of Intellectual Capital, 22(7), 121–141. https://www.emerald.com/insight/content/doi/10.1108/JIC-02-2021-0047/full/html
15. Kundariyah, S., Tjahjono, H. K., Aini, Q., & Setyonugroho, W. (2021). Employee Performance Measurements at ‘Aisyiyah Klaten Hospital using the Human Resources Scorecard approach. Disease Prevention and Public Health Journal, 16(1), 47–54. http://journal2.uad.ac.id/index.php/dpphj/article/view/4585
16. Lermen, C., Wetzel, W., Britz, V., Sterz, J., Bechstein, W. O., & Schreckenbach, T. (2022). Empathy, personality traits, and emotional management in 2nd and 4th-year dentistry students: a single-center study. BMC Medical Education, 22(1). https://bmcmededuc.biomedcentral.com/articles/10.1186/s12909-021-03080-1
17. Liu, G., Isbell, L. M., Constantino, M. J., & Leidner, B. (2022). Quiet Ego Intervention Enhances Flourishing by Increasing Quiet Ego Characteristics and Trait Emotional Intelligence: A Randomized Experiment. Journal of Happiness Studies, 23(7), 3605–3623. https://link.springer.com/article/10.1007/s10902-022-00560-z
18. Marius Celistina, & Mahmud, I. M. (2022). Hubungan Antara Kecerdasan Emosi dan Kepuasan Kerja dalam Kalangan Guru Sekolah Rendah Pedalaman. Jurnal Dunia Pendidikan, 5(4), 374–387. https://myjms.mohe.gov.my/index.php/jdpd/article/view/17065
19. Meriläinen, M., Kõiv, K., & Honkanen, A. (2019). Bullying effects on performance and engagement among academics. Employee Relations, 41(6), 1205–1223. https://www.emerald.com/insight/content/doi/10.1108/ER-11-2017-0264/full/html
20. Nyathi, M., & Kekwaletswe, R. (2022). Realizing employee and organizational performance gains through electronic human resource management use in developing countries. African Journal of Economic and Management Studies. https://www.emerald.com/insight/content/doi/10.1108/ajems-11-2021-0489/full/html
21. Rauf, R., Dorawati, A., & STIE Tri Dharma Nusantara Makassar, H. (2019). Pengaruh Kecerdasan Emosional Terhadap Kinerja Karyawan Pada PT. SemenTonasa Kabupaten Pangkep (Vol. 2, Issue 2). https://journal.stieamkop.ac.id/index.php/seiko/article/view/652
22. Tuyakova, U., Baizhumanova, B., Mustapaeva, T., Alekeshova, L., & Otarbaeva, Z. (2022). Developing emotional intelligence in student teachers in universities. Humanities and Social Sciences Communications, 9(1). https://www.nature.com/articles/s41599-022-01173-w
23. Tyofyan, G. T., Tjahjono, H. K., & Susanto. (2022). Distributive Justice and Motivation Intrinsic on Job Satisfaction and Employee Performance In MSMEs In The Culinary Sector. Jurnal Ekonomi Dan Bisnis Airlangga, 32(1), 19–27. https://scholar.google.com/scholar?cluster=18307299206296020768&hl=en&as_sdt=0,5
24. Udimal, T. B., Jincai, Z., & Gumah, I. A. (2019). Dynamics in rural entrepreneurship – the role of knowledge acquisition, entrepreneurial orientation, and emotional intelligence in network reliance and performance relationship. Asia Pacific Journal of Innovation and Entrepreneurship, 13(2), 247–262. https://www.emerald.com/insight/content/doi/10.1108/APJIE-03-2019-0021/full/html
25. Zafar, A. U., Qiu, J., Shahzad, M., Shen, J., Bhutto, T. A., & Irfan, M. (2021). Impulse buying in social commerce: bundle offer, top reviews, and emotional intelligence. Asia Pacific Journal of Marketing and Logistics, 33(4), 945–973. https://www.emerald.com/insight/content/doi/10.1108/APJML-08-2019-0495/full/html

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Lubis, A. Y., Tjahjono, H. K., & Wahyuningsih, R. S. H. (2023). Literature review of the connection between emotional intelligence and employee performance in organizations. Multidisciplinary Reviews, (| Accepted Articles). Retrieved from https://malque.pub/ojs/index.php/mr/article/view/1068

[1] Abdo, M., Feghali, K., & Zgheib, M. A. (2022). The role of emotional intelligence and personality on the overall internal control effectiveness: applied on internal audit team member’s behavior in Lebanese companies. Asian Journal of Accounting Research, 7(2), 195–207. https://www.emerald.com/insight/content/doi/10.1108/AJAR-04-2021-0048/full/html

[2] Alimni, A., Amin, A., & Kurniawan, D. A. (2022). The role of Islamic education teachers in fostering students’ emotional intelligence. International Journal of Evaluation and Research in Education, 11(4), 1881–1892. https://ijere.iaescore.com/index.php/IJERE/article/view/22116

[3] Arias, J., Soto-Carballo, J. G., & Pino-Juste, M. R. (2022). Emotional intelligence and academic motivation in primary school students. Psicologia: Reflexao e Critica, 35(1). https://www.scielo.br/j/prc/a/XrptJSJVB98xd7tsWRLDXFs/abstract/?lang=en

[4] Aribowo, E. K. (2019). Analisis Bibliometrik Berkala Ilmiah Names: Journal Of Onomastics dan Peluang Riset Onomastik di Indonesia A Bibliometric Analysis Of Names: Journal Of Onomastics and Onomastics Research Opportunities In Indonesia. In Online) (Vol. 31, Issue 1). https://www.researchgate.net/publication/334153010_Analisis_Bibliometrik_Berkala_Ilmiah_Names_Journal_of_Onomastics_dan_Peluang_Riset_Onomastik_di_Indonesia

[5] Badrinarayan Shankar Pawar. (2019). Employee Performance and Well - Being Leadership, Justice, Support, and Workplace Sprituality (F. Taylor, Ed.). Routledge. https://www.google.co.id/books/edition/Employee_Performance_and_Well_being/F0agDwAAQBAJ?hl=en&gbpv=1&kptab=overview

[6] Bretas, V. P. G., & Alon, I. (2021). Franchising research on emerging markets: Bibliometric and content analyses. Journal of Business Research, 133, 51–65. https://www.sciencedirect.com/science/article/pii/S0148296321003118

[7] Cuéllar-Molina, D., García-Cabrera, A. M., & Déniz-Déniz, M. de la C. (2019a). Emotional intelligence of the HR decision-maker and high-performance HR practices in SMEs. European Journal of Management and Business Economics, 28(1), 52–89. https://www.emerald.com/insight/content/doi/10.1108/EJMBE-10-2017-0033/full/html

[8] Cuéllar-Molina, D., García-Cabrera, A. M., & Déniz-Déniz, M. de la C. (2019b). Emotional intelligence of the HR decision-maker and high-performance HR practices in SMEs. European Journal of Management and Business Economics, 28(1), 52–89. https://www.emerald.com/insight/content/doi/10.1108/EJMBE-10-2017-0033/full/html

[9] Dharma, Y. (2018). The effect of work motivation on the employee performance with organization citizenship behavior as intervening variable at bank aceh syariah. In Emerald Reach Proceedings Series (Vol. 1, pp. 7–12). Emerald Group Holdings Ltd. https://www.emerald.com/insight/content/doi/10.1108/978-1-78756-793-1-00065/full/html

[10] Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285–296. https://www.sciencedirect.com/science/article/pii/S0148296321003155

[11] Edward, Y. R., & Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work Environment on Employee Performance with Organizational Commitment as Intervening Variables in PT Berkat Bima Sentana. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(3), 1552–1563. https://pdfs.semanticscholar.org/cc26/f2e4dbae205d775a4b1b3370c6f1166ae82b.pd

[12] Eka Wahyu, E., Wahyu Widodo, T., Nova Kurniawan, C., Negeri Malang, P., & Brawijaya, U. (2020). Urgensi Kepemimpinan Transformasional dan Kecerdasan Emosional Pada Perusahaan Dalam Merespons Pandemi Covid-19. https://prosiding.polinema.ac.id/sngbs/index.php/sngbs/article/view/285

[13] Khesroh, E., Butt, M., Kalantari, A., Leslie, D. L., Bronson, S., Rigby, A., & Aumiller, B. (2022). The use of emotional intelligence skills in combating burnout among residency and fellowship program directors. BMC Medical Education, 22(1). https://link.springer.com/article/10.1186/s12909-022-03187-z

[14] Kucharska, W. (2021). Leadership, culture, intellectual capital and knowledge processes for organizational innovativeness across industries: the case of Poland. Journal of Intellectual Capital, 22(7), 121–141. https://www.emerald.com/insight/content/doi/10.1108/JIC-02-2021-0047/full/html

[15] Kundariyah, S., Tjahjono, H. K., Aini, Q., & Setyonugroho, W. (2021). Employee Performance Measurements at ‘Aisyiyah Klaten Hospital using the Human Resources Scorecard approach. Disease Prevention and Public Health Journal, 16(1), 47–54. http://journal2.uad.ac.id/index.php/dpphj/article/view/4585

[16] Lermen, C., Wetzel, W., Britz, V., Sterz, J., Bechstein, W. O., & Schreckenbach, T. (2022). Empathy, personality traits, and emotional management in 2nd and 4th-year dentistry students: a single-center study. BMC Medical Education, 22(1). https://bmcmededuc.biomedcentral.com/articles/10.1186/s12909-021-03080-1

[17] Liu, G., Isbell, L. M., Constantino, M. J., & Leidner, B. (2022). Quiet Ego Intervention Enhances Flourishing by Increasing Quiet Ego Characteristics and Trait Emotional Intelligence: A Randomized Experiment. Journal of Happiness Studies, 23(7), 3605–3623. https://link.springer.com/article/10.1007/s10902-022-00560-z

[18] Marius Celistina, & Mahmud, I. M. (2022). Hubungan Antara Kecerdasan Emosi dan Kepuasan Kerja dalam Kalangan Guru Sekolah Rendah Pedalaman. Jurnal Dunia Pendidikan, 5(4), 374–387. https://myjms.mohe.gov.my/index.php/jdpd/article/view/17065

[19] Meriläinen, M., Kõiv, K., & Honkanen, A. (2019). Bullying effects on performance and engagement among academics. Employee Relations, 41(6), 1205–1223. https://www.emerald.com/insight/content/doi/10.1108/ER-11-2017-0264/full/html

[20] Nyathi, M., & Kekwaletswe, R. (2022). Realizing employee and organizational performance gains through electronic human resource management use in developing countries. African Journal of Economic and Management Studies. https://www.emerald.com/insight/content/doi/10.1108/ajems-11-2021-0489/full/html

[21] Rauf, R., Dorawati, A., & STIE Tri Dharma Nusantara Makassar, H. (2019). Pengaruh Kecerdasan Emosional Terhadap Kinerja Karyawan Pada PT. SemenTonasa Kabupaten Pangkep (Vol. 2, Issue 2). https://journal.stieamkop.ac.id/index.php/seiko/article/view/652

[22] Tuyakova, U., Baizhumanova, B., Mustapaeva, T., Alekeshova, L., & Otarbaeva, Z. (2022). Developing emotional intelligence in student teachers in universities. Humanities and Social Sciences Communications, 9(1). https://www.nature.com/articles/s41599-022-01173-w

[23] Tyofyan, G. T., Tjahjono, H. K., & Susanto. (2022). Distributive Justice and Motivation Intrinsic on Job Satisfaction and Employee Performance In MSMEs In The Culinary Sector. Jurnal Ekonomi Dan Bisnis Airlangga, 32(1), 19–27. https://scholar.google.com/scholar?cluster=18307299206296020768&hl=en&as_sdt=0,5

[24] Udimal, T. B., Jincai, Z., & Gumah, I. A. (2019). Dynamics in rural entrepreneurship – the role of knowledge acquisition, entrepreneurial orientation, and emotional intelligence in network reliance and performance relationship. Asia Pacific Journal of Innovation and Entrepreneurship, 13(2), 247–262. https://www.emerald.com/insight/content/doi/10.1108/APJIE-03-2019-0021/full/html

[25] Zafar, A. U., Qiu, J., Shahzad, M., Shen, J., Bhutto, T. A., & Irfan, M. (2021). Impulse buying in social commerce: bundle offer, top reviews, and emotional intelligence. Asia Pacific Journal of Marketing and Logistics, 33(4), 945–973. https://www.emerald.com/insight/content/doi/10.1108/APJML-08-2019-0495/full/html

Abstract

References

How to cite