Management of quality assurance and development of the quality culture of higher education in Indonesia

Ruth Sriana Umbase

doi:10.31893/multirev.2023032

Keywords:

external and internal quality assurance systems

higher education quality culture

quality assurance management

Abstract

This study aims to analyze quality assurance management in the development of quality culture in higher education institutions in Indonesia. This study method is a literature review. The results of the study show that in the quality assurance policies of higher education institutions in Indonesia, there are two quality assurance systems for higher education institutions, namely, the external and internal quality assurance systems. The effectiveness of external and internal quality assurance depends on internal quality assurance management aimed at building a higher education quality culture. Higher education institutions that are managed effectively and efficiently have a high-quality culture. The quality culture of higher education in Indonesia is unique and different from other organizational cultures. This uniqueness can be seen in the quality of academic services, the productivity of scientific work and community service.
References
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2. Bishnoi, N. (2018). Total Quality Management (TQM) in Education: A Revolution. Developing Quality Systems in Education, 9(2), 83.
3. Coleman, M., & Bush, T. (2000). Leadership and strategic management in education. Leadership and Strategic Management in Education, 1–96.
4. Cummings, W. K., & Kasenda, S. (1989). The origin of modern Indonesian higher education. In From dependence to autonomy: The development of Asian universities (pp. 143–166). Springer.
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7. Dzimińska, M., Fijałkowska, J., & Sułkowski, Ł. (2018). Trust-based quality culture conceptual model for higher education institutions. Sustainability, 10(8), 2599.
8. Ehlers, U. D. (2009). Understanding quality culture. Quality Assurance in Education, 17(4), 343–363.
9. Elassy, N. (2015). The concepts of quality, quality assurance and quality enhancement. Quality Assurance in Education, 23(3), 250–261.
10. Ghafur, A. H. S. (2008). Manajemen Penjaminan Mutu Perguruan Tinggi di Indonesia: Suatu Analisis Kebijakan. Bumi Aksara.
11. Haag, M., Duan, Y., & Mathews, B. (2010). The impact of culture on the application of the SECI model. In Cultural implications of knowledge sharing, management and transfer: Identifying competitive advantage (pp. 26–47). IGI Global.
12. Haris, I. (2013). Assessment on the implementation of internal quality assurance at higher education (an Indonesian report). Journal of Educational and Instructional Studies in the World, 3(4), 45–49.
13. Haveman, R., & Smeeding, T. (2006). The role of higher education in social mobility. The Future of Children, 125–150.
14. Indrajit, R. E., & Djokopranoto, R. (2006). Manajemen perguruan tinggi modern. Andi.
15. Karakhanyan, S., & Stensaker, B. (2020). Global trends in higher education quality assurance: Challenges and opportunities in internal and external quality assurance.
16. Leisyte, L., & Westerheijden, D. F. (2014). Stakeholders and quality assurance in higher education. In Drivers and barriers to achieving quality in higher education (pp. 83–97). Brill.
17. Liba, S. (2009). Kebijakan Penjaminan Mutu Pendidikan Tinggi di Indonesia. Ujung Pandang: AS Publishing.
18. Logli, C. (2016). Higher education in Indonesia: Contemporary challenges in governance, access, and quality. The Palgrave Handbook of Asia Pacific Higher Education, 561–581.
19. Lonto, A. L., & Umbase, R. S. (2022). The Integration of Political Interest in Transmitting the Teaching Quality Management of Civics Education in Indonesia. Eurasian Journal of Educational Research, 2022(99), 233–248. https://doi.org/10.14689/ejer.2022.99.014
20. Manan, M. (2015). The implementation of the right to education in Indonesia. Indon. L. Rev., 5, 51.
21. Mehta, A., & Degi, F. R. (2019). Total quality management implementation, and its barriers in Education system. International Journal of Management, And Social Sciences Review (IJMSSR), 1(3).
22. Myna, Z., Yarka, U., Peleschyshyn, O., & Bilushchak, T. (2016). Using international standards of quality management system in higher educational institutions. 2016 13th International Conference on Modern Problems of Radio Engineering, Telecommunications and Computer Science (TCSET), 834–837.
23. Pratama, A. P., Ghazali, A., Putranto, N. A. R., Iswari, K. R., Wisesa, A., & Febriansyah, H. (2015). Civil Servants’ Competence in Indonesia: Suggestions for Future Research in the Context of Business. Procedia-Social and Behavioral Sciences, 169, 371–377.
24. Ray, S. S., & Tripathi, S. (2017). A review on the classification of total quality management. International Journal of Business Management & Research (IJBMR), 7(4), 9–28.
25. Resce, G. (2021). Wealth-adjusted human development index. Journal of Cleaner Production, 318, 128587.
26. Ryan, T. (2015). Quality assurance in higher education: A review of literature. Higher Learning Research Communications, 5(4), n4.
27. Sallis, E. (2014). Total quality management in education. Routledge.
28. Sallis, E., & Jones, G. (2013). Knowledge management in education: Enhancing learning & education. Routledge.
29. Sattler, C., & Sonntag, K. (2018). Quality cultures in higher education institutions—development of the Quality Culture Inventory. Geographies of the University, 313–327.
30. Stensaker, B., Langfeldt, L., Harvey, L., Huisman, J., & Westerheijden, D. (2011). An in‐depth study on the impact of external quality assurance. Assessment & Evaluation in Higher Education, 36(4), 465–478.
31. Tamsah, H., Ansar, Gunawan, Yusriadi, Y., & Farida, U. (2020). Training, knowledge sharing, and quality of work-life on civil servants performance in Indonesia. Journal of Ethnic and Cultural Studies, 7(3), 163–176.
32. Tilaar, H. A. R. (2003). Kekuasaan dan pendidikan: Suatu tinjauan dari perspektif studi kultural. IndonesiaTera.
33. Veithzal, R., & Murni, S. (2010). Education Management. Analisis Teori Dan Praktik. PT. Raja Grafindo Persada. Jakarta.
34. Wani, I. A., & Mehraj, H. K. (2014). Total quality management in education: An analysis. International Journal of Humanities and Social Science Invention, 3(6), 71–78.
35. Wicaksono, T. Y., & Friawan, D. (2011). Recent developments in higher education in Indonesia: issues and challenges.
36. Williams, J., & Harvey, L. (2015). Quality assurance in higher education. The Palgrave International Handbook of Higher Education Policy and Governance, 506–525.

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to cite

Umbase, R. S. (2023). Management of quality assurance and development of the quality culture of higher education in Indonesia. Multidisciplinary Reviews, 6(4), 2023032. https://doi.org/10.31893/multirev.2023032

[1] Bendermacher, G. W. G., oude Egbrink, M. G. A., Wolfhagen, I., & Dolmans, D. H. J. M. (2017). Unravelling quality culture in higher education: a realist review. Higher Education, 73, 39–60.

[2] Bishnoi, N. (2018). Total Quality Management (TQM) in Education: A Revolution. Developing Quality Systems in Education, 9(2), 83.

[3] Coleman, M., & Bush, T. (2000). Leadership and strategic management in education. Leadership and Strategic Management in Education, 1–96.

[4] Cummings, W. K., & Kasenda, S. (1989). The origin of modern Indonesian higher education. In From dependence to autonomy: The development of Asian universities (pp. 143–166). Springer.

[5] Dahlgaard, J. J., Khanji, G. K., & Kristensen, K. (2008). Fundamentals of total quality management. Routledge.

[6] Dill, D. (2007). Quality assurance in higher education: Practices and issues. The 3rd International Encyclopedia of Education.

[7] Dzimińska, M., Fijałkowska, J., & Sułkowski, Ł. (2018). Trust-based quality culture conceptual model for higher education institutions. Sustainability, 10(8), 2599.

[8] Ehlers, U. D. (2009). Understanding quality culture. Quality Assurance in Education, 17(4), 343–363.

[9] Elassy, N. (2015). The concepts of quality, quality assurance and quality enhancement. Quality Assurance in Education, 23(3), 250–261.

[10] Ghafur, A. H. S. (2008). Manajemen Penjaminan Mutu Perguruan Tinggi di Indonesia: Suatu Analisis Kebijakan. Bumi Aksara.

[11] Haag, M., Duan, Y., & Mathews, B. (2010). The impact of culture on the application of the SECI model. In Cultural implications of knowledge sharing, management and transfer: Identifying competitive advantage (pp. 26–47). IGI Global.

[12] Haris, I. (2013). Assessment on the implementation of internal quality assurance at higher education (an Indonesian report). Journal of Educational and Instructional Studies in the World, 3(4), 45–49.

[13] Haveman, R., & Smeeding, T. (2006). The role of higher education in social mobility. The Future of Children, 125–150.

[14] Indrajit, R. E., & Djokopranoto, R. (2006). Manajemen perguruan tinggi modern. Andi.

[15] Karakhanyan, S., & Stensaker, B. (2020). Global trends in higher education quality assurance: Challenges and opportunities in internal and external quality assurance.

[16] Leisyte, L., & Westerheijden, D. F. (2014). Stakeholders and quality assurance in higher education. In Drivers and barriers to achieving quality in higher education (pp. 83–97). Brill.

[17] Liba, S. (2009). Kebijakan Penjaminan Mutu Pendidikan Tinggi di Indonesia. Ujung Pandang: AS Publishing.

[18] Logli, C. (2016). Higher education in Indonesia: Contemporary challenges in governance, access, and quality. The Palgrave Handbook of Asia Pacific Higher Education, 561–581.

[19] Lonto, A. L., & Umbase, R. S. (2022). The Integration of Political Interest in Transmitting the Teaching Quality Management of Civics Education in Indonesia. Eurasian Journal of Educational Research, 2022(99), 233–248. https://doi.org/10.14689/ejer.2022.99.014

[20] Manan, M. (2015). The implementation of the right to education in Indonesia. Indon. L. Rev., 5, 51.

[21] Mehta, A., & Degi, F. R. (2019). Total quality management implementation, and its barriers in Education system. International Journal of Management, And Social Sciences Review (IJMSSR), 1(3).

[22] Myna, Z., Yarka, U., Peleschyshyn, O., & Bilushchak, T. (2016). Using international standards of quality management system in higher educational institutions. 2016 13th International Conference on Modern Problems of Radio Engineering, Telecommunications and Computer Science (TCSET), 834–837.

[23] Pratama, A. P., Ghazali, A., Putranto, N. A. R., Iswari, K. R., Wisesa, A., & Febriansyah, H. (2015). Civil Servants’ Competence in Indonesia: Suggestions for Future Research in the Context of Business. Procedia-Social and Behavioral Sciences, 169, 371–377.

[24] Ray, S. S., & Tripathi, S. (2017). A review on the classification of total quality management. International Journal of Business Management & Research (IJBMR), 7(4), 9–28.

[25] Resce, G. (2021). Wealth-adjusted human development index. Journal of Cleaner Production, 318, 128587.

[26] Ryan, T. (2015). Quality assurance in higher education: A review of literature. Higher Learning Research Communications, 5(4), n4.

[27] Sallis, E. (2014). Total quality management in education. Routledge.

[28] Sallis, E., & Jones, G. (2013). Knowledge management in education: Enhancing learning & education. Routledge.

[29] Sattler, C., & Sonntag, K. (2018). Quality cultures in higher education institutions—development of the Quality Culture Inventory. Geographies of the University, 313–327.

[30] Stensaker, B., Langfeldt, L., Harvey, L., Huisman, J., & Westerheijden, D. (2011). An in‐depth study on the impact of external quality assurance. Assessment & Evaluation in Higher Education, 36(4), 465–478.

[31] Tamsah, H., Ansar, Gunawan, Yusriadi, Y., & Farida, U. (2020). Training, knowledge sharing, and quality of work-life on civil servants performance in Indonesia. Journal of Ethnic and Cultural Studies, 7(3), 163–176.

[32] Tilaar, H. A. R. (2003). Kekuasaan dan pendidikan: Suatu tinjauan dari perspektif studi kultural. IndonesiaTera.

[33] Veithzal, R., & Murni, S. (2010). Education Management. Analisis Teori Dan Praktik. PT. Raja Grafindo Persada. Jakarta.

[34] Wani, I. A., & Mehraj, H. K. (2014). Total quality management in education: An analysis. International Journal of Humanities and Social Science Invention, 3(6), 71–78.

[35] Wicaksono, T. Y., & Friawan, D. (2011). Recent developments in higher education in Indonesia: issues and challenges.

[36] Williams, J., & Harvey, L. (2015). Quality assurance in higher education. The Palgrave International Handbook of Higher Education Policy and Governance, 506–525.

Abstract

References

How to cite